Partner Payments Specialist

travelstaytionis redefining the short-term rental industry by setting new benchmarks for quality, trust, and hospitality. With a mission to standardize the accommodation sector, the company leverages advanced quality assurance technologies and fosters a traveler-first community of verified professional property managers and owners.

Through exclusive partnerships with certified hosts, travelstaytion guarantees consistently high standards of service and hospitality across its expansive portfolio. The platform features over 150,000 properties in more than 700 sought-after destinations across 130 countries, offering travellers a reliable and premium experience wherever they go.

As demand for trustworthy, high-quality short-term rentals continues to rise, travelstaytion stands out by combining cutting-edge technology with a curated network of professionals—ensuring every stay meets the expectations of today's discerning traveller.

• Key Responsibilities
• Act as the main liaison for hosts regarding payments, and clarifications on payouts.
• Build trust‑based relationships with hosts by providing clear, timely, and solution‑oriented communication.
• Support Account Management by resolving payment‑related escalations and ensuring a smooth host and guest experience.
• Lead vendor/host negotiations on payment terms, and payout structures.
• Evaluate and propose payment arrangements that balance host requirements with company cash‑flow priorities.
• Maintain accurate records of negotiated terms and ensure alignment with internal policies.
• Work closely with the Finance Manager to support cash‑flow planning and forecasting.
• Assist in implementing new tools, systems, or processes that improve financial visibility and operational efficiency.
• Partner with Account Management, Finance, and Customer Support to ensure alignment on host‑related financial matters.
• Contribute to internal documentation, processes, and knowledge bases related to payments and vendor relations.
• Participate in internal projects related to financial operations, automation, and improving the host experience.

Skills & Experience

• 2–4+ years of experience in Accounts Payable, AR, billing, or finance operations.
• Confident, professional communicator in English — written and verbal — comfortable picking up the phone, not just sending emails.
• Demonstrated negotiation skills: experience handling disputes, deductions, settlements, or payment plans with external counterparties.
• Strong reconciliation and analytical skills; comfortable working through large volumes of transactions and spotting what doesn't add up.
• Nice to have is hands-on experience with an ERP or accounting system (e.g. NetSuite, SAP, Oracle, Xero, QuickBooks, or similar).
• Calm under pressure, organised, and able to manage a high-volume workload with competing deadlines
• Excellent negotiation skills

• Performance-Oriented Annual Bonus
• Private insurance
• Young and dynamic working environment
• Continuous Professional Development
• Hybrid Working Environment