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TrakSYS Support Engineer
Talent Technical Services, Inc
🇨🇦 Canada | 🇺🇸 United States
On-site
1 month ago
$60 – $62 / hour
- ERP
- SAP
- PLC
- OPC
- Incident Management
- ServiceNow
- C#
- .NET
- JavaScript
- HTML
- CSS
- IIS
- Windows Server
1 month ago
TMR ID: DATZHE
Role: TrakSYS Support Engineer
Work location: Richmond, VA
Background and Meet and Greet: MANDATORY
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities:
• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
• Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
• Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
• Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
• Handle incident management and services requests through ticketing tools e.g., ServiceNow.
• Maintain support documentation, change logs, and knowledge base articles.
• Track SLAs, KPIs, and recurring issues for continuous improvement.
• Support scheduled maintenance, upgrades, and deployments.
Mandatory skills and skill proficiencies:
• Hands on experience on TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of C#/.Net, JavaScript, HTML and CSS.
• Knowledge of SQL Server (queries, stored procedures).
• Knowledge of IIS, Windows Server, and network basics.
• Strong analytical and problem-solving skills.
• Good communication skills.
These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed. "
TrakSYS Support Engineer · Talent Technical Services, Inc