Trainer - Mission Readiness Service

Our client, a AV Manufacturing company, is looking for a Trainer - Mission Readiness Service for their San Francisco, CA location.
 
Responsibilities:

• As a trainer, role will be to teach, demonstrate, and assess day-to-day tasks for both new and established learners on the Mission Readiness Service team.
• The Mission Readiness Service Trainer role is a hands-on role, working not only with new and fully trained operators but also with Training Supervisors, Project Managers, and functional managers to ensure learners are proficiently performing standardized operating procedures.
• While occasional ‘filling in’ for operators may be necessary, this role will not be expected to take part in ongoing Service or R&D missions.
• This role will report to the Training Project Manager for Mission Control.
• Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
• Review daily performance feedback and address any training deficiencies escalated by on the job Mentors
• Grade handson assessments, including ontheground and simulated sessions, and provide feedback to the Training Supervisor and team stakeholders.
• Conduct formal audits of operator performance for both new and experienced operators
• Assist with training material updates as needed and review new training material
• Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
• Fulfill an 8hour minimum Service or Service Associate requirement per month to keep knowledge and performance of SOPs proficient

• At least 3 months as a fully trained individual on the Mission Readiness team
• 13 years of experience in the AV space
• Knowledge of Mission Readiness procedures and responsibilities
• Experience working in a highlevel collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
• Excellent time management and prioritization skills
• Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
• Experience in facilitation of classroom sessions and/or onthejob training

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities