BS
Tier 2 Helpdesk - Moblie Device Support
BAE Systems
🇺🇸 United States
Remote
Mid level
1 month ago
57,319 – 91,710
- iOS
- Microsoft Office Applications
- ServiceNow
- Pension
1 month ago
Job Description
BAE Systems is seeking a skilled Tier 2 mobile device helpdesk representative to join our team supporting a client in Washington, DC, area. This remote role offers the opportunity to work directly with government personnel, providing technical support for mobile devices and ensuring secure connections to client applications. US citizenship is required, and Active TS clearance is preferred.Required Skills and Education
- Provide professional, customer-focused support to troubleshoot, register, and resolve Apple (iOS) mobile device issues for users.
- Diagnose issues by identifying the nature of reported issues, determining root causes, and working to provide effective solutions or escalate as needed.
- Build rapport with users of various backgrounds and personality types to ensure a positive support experience.
- Stay informed on the evolving mobile device landscape and client's mobile policies to provide up-to-date assistance.
- Work effectively in a dynamic, fast-pasted environment with flexibility to adapt to changes.
Preferred Skills and Education
- Minimum 1 year of experience with Microsoft Office applications, Mobile Device Management (MDM) tools, wireless configuration for Apple iOS, and ServiceNow or similar ticketing systems.
- At least 3 years of experience in a customer service or client-facing role, demonstrating strong communication and multi-tasking skills.
- Experience working on a small team and knowledge sharing/assisting team mates.
- Ability to think "outside the box" and recommend innovation/automation to evolve and improve operations.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Benefits Information
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.
Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).
- Sector: Intelligence & Security
- Job Category: Engineering & Technology
- Salary Min Point: 57319
- Salary Max Point: 91710
- Referral Bonus: 500
- Full Time / Part Time: Full-Time
- Career Level: Experienced
- Travel Percentage:<10%
- Shift: 1st Shift
- U.S. Person Required: Yes
- Clearance Level – Must be able to obtain for position: Public Trust
- Clearance Level – Must currently possess: None
- Country: United States
- U.S. Citizenship Required: Yes
Tier 2 Helpdesk - Moblie Device Support · BAE Systems