Client Success Partner ⭐️

Contract | Remote | US-Based

ThinkHuman

ThinkHuman is a leadership development company. We partner with Fortune 500 and high-growth organizations to develop extraordinary leaders, strengthen culture, and build organizations worth working for.

We're builders.

We're constantly learning, experimenting, refining, and creating better ways to help organizations grow. At ThinkHuman, we don't hire people to fit into existing roles. We hire builders who help those roles evolve as the company grows.

We look for people who are energized by ambiguity, excited to shape what comes next, and motivated by meaningful work that creates lasting impact.

Who You Are

You're curious, self-motivated, and high in follow-through.

You love learning. You pick things up quickly, see patterns others miss, and enjoy mastering new ideas, systems, and tools.

You're energized by building relationships. You naturally earn trust with senior leaders because you're genuinely curious about their business, their people, and the challenges they're trying to solve. You know how to ask thoughtful questions, challenge assumptions with care, and guide conversations that create clarity and forward momentum.

You're entrepreneurial. You don't wait for playbooks. You build them. You enjoy experimenting, learning from what works, and continuously making things better.

You're equally comfortable thinking strategically and executing thoughtfully. One moment you might be helping a CHRO think through a leadership challenge, and the next you're partnering with your team to bring that vision to life.

You thrive with a high degree of ownership and autonomy while being a thoughtful and collaborative partner. Ambiguity energizes you because it gives you the opportunity to build, improve, and create.

You're analytical and tech-comfortable. AI, data, and new technology excite you because they help you think better, work smarter, uncover patterns, and create more value for clients.

You've spent enough time advising organizations that senior leaders naturally see you as a trusted thought partner. Whether your background is in leadership development, organizational development, executive coaching, consulting, HR, or another strategic advisory role, you know how to connect leadership work to meaningful business outcomes, facilitate conversations that move people forward, and build long-term relationships grounded in trust.

About the Role

This isn't traditional client success.

We're not looking for someone to inherit a mature customer success function. We're looking for someone to help build what an exceptional enterprise partnership looks like at ThinkHuman.

As one of the leaders shaping this function, you'll partner directly with CHROs, executive teams, and senior HR leaders to solve complex leadership challenges, design transformational leadership journeys, and create measurable organizational impact.

You might redesign how we conduct executive business reviews, create a new approach to demonstrating ROI for leadership development, build AI-enabled insights that help clients identify emerging opportunities, facilitate a strategy session with a CHRO preparing for a major organizational shift, or identify patterns across multiple clients that reshape one of ThinkHuman's programs.

Your work won't stop with serving clients. It will help shape ThinkHuman itself.

As ThinkHuman grows, you'll help define how we build executive partnerships, measure client success, expand strategic relationships, use AI to create greater value, and continuously improve how we serve organizations.

If ambiguity energizes you, if you enjoy building as much as operating, and if you're excited by the opportunity to influence both clients and the future of the company, you'll probably love this role.

You'll learn fast here—about executive advisory, organizational transformation, leadership development, AI, business growth, and what it takes to build enduring enterprise partnerships. You'll have the autonomy to apply that learning in real time.

As ThinkHuman grows, you'll have the opportunity to help define our executive partnership model, influence how we advise enterprise clients, shape new capabilities, and continue evolving this role alongside the company.

What You'll Do

• Build trusted relationships with CHROs, HR leaders, and executive sponsors, becoming a strategic advisor throughout their leadership development journey.
• Translate complex business and talent challenges into leadership solutions that create meaningful organizational outcomes.
• Lead enterprise client engagements from onboarding through renewal while partnering across delivery, facilitation, content, strategy, and operations.
• Facilitate executive conversations, strategic working sessions, and business reviews that strengthen alignment, deepen trust, and uncover new opportunities to create value.
• Experiment with new approaches to executive partnership, AI-enabled client insights, value demonstration, executive advisory, and relationship growth.
• Identify patterns across clients and turn those insights into better systems, stronger programs, improved products, and more effective ways of partnering.
• Collaborate across ThinkHuman to continuously improve how we serve clients, scale our impact, and build the future of our enterprise partnership model.
• Deepen and expand the partnership through advisory-led influence and consultative selling
• Continue learning by staying curious about leadership, organizations, business strategy, AI, and what helps organizations thrive.

Why ThinkHuman

We believe extraordinary leadership changes organizations.

We also believe extraordinary companies are built by people who are curious, entrepreneurial, and committed to continual growth.

You'll be joining a highly collaborative, remote-first team where you'll have ownership, visibility, and the opportunity to shape both your clients' success and ThinkHuman's future.

As ThinkHuman grows, your role will continue to evolve. If you enjoy learning, building, experimenting, and creating meaningful impact, you'll find plenty of room to make your mark here.

If you have an entrepreneurial spirit and a genuine passion for developing people and organizations, this contract opportunity might be exactly what you've been looking for.

Frankly, it isn't for everyone.

It's for people with fire in their bellies who are energized by ambiguity, excited to build, passionate about learning, and motivated by helping organizations become better places to work.

Join us, and we'll do our best to give you some of the most fulfilling work of your career, in a collaborative, supportive culture where your impact is real, visible, and lasting.

You'll Probably Thrive Here If...

• You've built trusted relationships with senior executives and know how to earn credibility through curiosity, judgment, and insight.
• You have experience helping organizations navigate meaningful change through leadership development, consulting, organizational development, HR transformation, executive coaching, or another strategic advisory discipline.
• You naturally connect leadership conversations to business outcomes and enjoy helping executives think differently about their organizations.
• You're an exceptional communicator and facilitator who can confidently guide conversations with executive teams while building strong partnerships across functions.
• You enjoy growing long-term client relationships by creating value, not by following a sales playbook.
• You're energized by ambiguity and excited by the opportunity to help build a function, shape a company, and continuously improve how work gets done.
• You embrace AI as a thought partner and productivity multiplier and are curious about how emerging technologies can create better outcomes for clients and for ThinkHuman.

Compensation

$70,000–$90,000 | Ongoing 1099 Contract

This role is open to candidates across the US. ThinkHuman operates as a fully remote company.