Customer Success Manager

About TSC

TSC.ai is building the leading AI-native operating system for public affairs. Our platform, Genie, helps leading corporations detect, understand, and act on external stakeholder, regulatory, reputational, and policy risks faster and more effectively than traditional workflows allow.

We work with major companies across complex sectors and markets, helping external affairs teams move from fragmented monitoring and manual production to sharper, more actionable intelligence.

Location: Latin America - Remote

What You'll Do

• Maintain strong client relationships and ensure customer satisfaction.
• Lead client onboarding, user training, and post-go-live support.
• Monitor customer engagement, platform adoption, and usage.
• Coordinate customer requests, feedback, and support tickets with internal teams.
• Gather customer needs and structure business use cases for the Product and Development teams.
• Support renewal preparation and monitor account health.
• Identify opportunities for customer advocacy, including testimonials, referrals, and case studies.
• Act as a liaison between clients and internal teams to ensure smooth communication and issue resolution.
• Provide input and feedback to improve the customer experience, internal workflows, and product usability.
• Ownership of client deliverables, including reports, presentations, briefings, and dashboards.
  
• Research and analysis of stakeholder, regulatory, reputational, policy, and market topics.
• Ability to turn data and complex information into clear insights and recommendations.
• Data management, quality control, and accuracy of client outputs.
• Management of multiple projects, deadlines, and deliverables.
• Experience in Professional Services, research, consulting, intelligence, or insights.
• Strong analytical, writing, and report-building skills.
• Use of Genie and AI tools to support research, analysis, and content creation.

What You Bring

• 2-5 years of experience in a Client Manager, Customer Success, or similar client-facing role.
• Fluency in Portuguese, Spanish, and English.
• Strong analytical storytelling skills, with the ability to communicate insights clearly.
• Proven ability to develop strategic and actionable recommendations.
• Experience synthesising diverse data and research sources.
• Confidence using AI tools to support efficient, high-quality work.
• Excellent client-facing communication and collaboration skills.

What You Should Expect from TSC

• We strive to be the best place you will ever work.
• Fast-track learning through exposure to different roles across the organisation.
• Opportunities to develop and refine your professional skills.
• Direct access to, respect from, and mentoring by company leadership, with a genuine interest in your development.
• Remote work.
• International exposure and opportunities for growth.
• Additional benefits to be shared during the interview process.

Team Culture - How Would You Fit into Our Team?

• Intellectual curiosity about the world, technology, and our clients' needs.
• Strong general knowledge and expertise in your core area.
• Excellent problem-solving capabilities and adaptability.
• Enthusiasm for finding elegant and pragmatic solutions.
• A collaborative mindset. We are a small, close-knit team where excellence is expected, along with the ability to take ownership of significant challenges and solve conventional problems in unconventional ways, without losing your sense of humour and fun.

We are committed to providing equal opportunities across cultures, backgrounds, experiences, perspectives, and opinions. We welcome applications from everyone.