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CS

Teller Customer Service Representative Full Time

CHARLEVOIX STATE BANK
šŸ‡ŗšŸ‡ø United States
On-site
2 weeks ago
  • Vault
  • Windows
2 weeks ago
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Not enough detail in this posting to match

PrimaryĀ Purpose of Job

Service our customers and possible customers, while maintaining a professional friendly demeanor.Ā  Must establish and maintain credibility in our local communities.Ā  Additional job duties are listed further down but are not all-inclusive.Ā  Must follow and enforce bank policies and procedures.Ā  Abide by and enforce all compliance regulatory requirements.Ā Ā 

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Required Experience & Skills:

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  • Attention to Communication
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Persuasive Communication
  • Customer Orientation (internal and external)
  • Diagnostic Information Gathering
  • Analytical Thinking
  • Technical Expertise
  • Initiative
  • Conceptual Thinking
  • Influencing OthersĀ 
  • Compassionate
  • Establishing Focus
  • Fostering Teamwork
  • Managing Change
  • Thoroughness
  • Decisiveness
  • Self Confidence
  • Stress Management
  • Personal Credibility
  • Flexibility

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Education & Experience:

Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required.

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Job Duties:

  • Customer Service Representative/Teller TransactionsĀ 
  • Interact with Customers in person or telephone by determining their needs
  • Onboard New CustomersĀ 
  • IRA and HSA supportĀ 
  • Be approachable to resolve customers concerns and handle sensitive private matters
  • Ensure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.
  • Work closely with Operations to service customer needs
  • Assist in Dormant Account and Bank Secrecy Act monitoringĀ 
  • Credit Card Support
  • May open early at 7:30 a.m. some days
  • Process night drop vault deposits
  • Handle customer phone calls
  • Cash handling, verify incoming cash shipments
  • Operate and maintain a check scanner and PC
  • Operate computer software windows based (core)Ā 
  • Operate a credit card terminal for customer cash advancesĀ 
  • Balance customerā€™s accounts
  • Handle customer dispute of unauthorized charges to account
  • Utility payments
  • Order foreign currency
  • Balance internal accounts
  • Balance end of day to Bookkeeping
  • Outgoing mailings
  • Balance ATMs
  • Assist Bank Courier (change orders process deposits)
  • Stock incoming supplies
  • Daily monitor reports (overdrawn savings, etc.)
  • Sort & process (customer transactions) incoming mail

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Teller Customer Service Representative Full Time Ā· CHARLEVOIX STATE BANK

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