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Technology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst

IMCS Group Inc
🇺🇸 United States
On-site
1 week ago
  • Salesforce
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  • ServiceNow
1 week ago
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Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: Job TitleTechnology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst
Work Location & Reporting AddressMaryland Heights, MO 63043
Vendor Rate***/hr***
Contract duration12
Target Start Date01 Oct 2026


Must Have Skills
Field workforce management
Business Analyst

Nice to have skills
Business Analyst
Field workforce management


Detailed Job Description
Field workforce management WFM tool experience Handson experience with fielddispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution.Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling.Experience in environments where they had to investigate a


Minimum years of experience
8-10 years


Certifications Needed :No


Top 3 responsibilities you would expect the Subcon to shoulder and execute
Field workforce management WFM tool experience Handson experience with fielddispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution
Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling
Experience in environments where they had to investigate a


Interview Process (Is face to face required?) Yes

Custom Fields:
Name: Intake Call Requested
Value: true

Name: Intake Call Completed
Value: true



EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

Technology Specialist - IT Service, Support and Operations | Analytics - Functional | Business Analyst · IMCS Group Inc

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