Technician IT

Cameron Hospital is an independent, not-for-profit facility that proudly serves Angola and Steuben County. We’ve been a cornerstone of this community and the surrounding area in northeast Indiana dating back to 1926. Over the years, we’ve helped generation after generation of area residents enjoy better health and live comfortably. Today, Cameron Hospital has grown into something more than a simple community hospital. Filled with advanced equipment and skilled specialists, Cameron is a modern, high-tech facility that provides advanced diagnostics, a variety of specialties and cutting-edge treatment options that are combined with highly personalized and compassionate care.

DEPARTMENT: Information Technology

JOB TITLE: IT Technician

SHIFT: FTE 1.0 (80 hours bi-weekly) Full-Time

BENEFITS: Eligible 

Summary/Objective

The IT Technician provides tier 2 support of endpoint hardware and software and responds to support requests via telephone, email, chat, and online ticketing portal.

EssentialFunctions

1. Respond to support tickets via phone, email, chat, and help desk software platform
2. Troubleshoot and repair hardware such as desktops, laptops, monitors, printers, document scanners, mobile phones, etc.
3. Prioritize and escalate tickets asneeded
4. Create and maintain documentation related to the configuration and maintenance of equipment and software
5. Coordinate with vendors as necessary to diagnose problems, perform troubleshooting, and repair equipment
6. Maintain accurate and organized inventory of technologyassets
7. Based on a rotating schedule, serves in an “on call” capacity per the IT On Call policy andprocedures.

Qualifications

Experience

• • Minimum 1-year experience working in a technical support role
  • Experience with Active Directory for user and objectmanagement
  • Previous Healthcare IT experiencepreferred

Skills/Competencies

• • Skilled in troubleshooting desktops, laptops, printers, and other hardwareperipherals
  • Dedication to superior customerservice
  • Excellent written and verbal communicationskills
  • Proficient with Microsoft Office and Office 365 applications, includingmanagement

Education

• • High SchoolDiploma

Certifications

• CompTIA A+ certification or equivalent preferred