Technical Support Specialist

Apply today to join Coreforce, where your Technical Support expertise makes a real impact.   

Join Our Team as a Technical Support Specialist   

Company: Coreforce 
Location: Atlanta, GA (Onsite) 
Job Type: Full-time 
Salary: Based on Experience 

Company Overview: 
Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size.  Our products - body cameras, in-car videos, mobile routers, and digital evidence systems- help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Technical Support Specialist - Build Your Career with Purpose 

Join Coreforce and use your technical skills to support innovative technology that strengthens communities. 

Why You’ll Love Working Here: 

• Flexible hybrid schedule. 

• Free chef-inspired lunch Monday–Thursday. 

• 15 PTO days + floating holiday. 

• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.    

• Annual bonus. 

• Tuition reimbursement. 

• Career growth in a fast-growing, mission-driven company. 

• Collaborative, purpose-driven culture. 

Responsibilities: 

• Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication. 

• Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures. 

• Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris,  Rocket, EOS devices and accessories. 

• Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed. 

• Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system. 

• Perform other related duties by management. 

• Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff. 

• Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience. 

• Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes. 

• Participate in scheduled on-call rotation to support after-hours client needs. 

• Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance. 

• Perform additional support tasks and responsibilities as assigned by the Call Center Manager, Management, or Tier 2/3 support team. 

Qualifications

• High school diploma or GED required. 

• 1+ years of experience in technical support, help desk, or IT service environment. 

• Prior customer service or contact center experience. 

• Strong verbal and written communication skills with the ability to explain technical issues in plain language. 

• Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods. 

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. 

• Willingness and availability to work evenings, weekends, and participate in the on-call rotation as needed. 

Bonus/Preferred Skills 

• Working knowledge of LAN, WAN, and Wi-Fi networking concepts. 

• Basic understanding of Linux-based systems and command-line navigation is beneficial. 

• Experience with Zendesk or other ticketing systems preferred. 

• CompTIA Network+ or equivalent certification is a plus. 

Coreforce is an equal opportunity employer committed to diversity and inclusion.