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Technical Support Specialist 2 - TECHSS2
LanceSoft Inc
🇬🇧 United Kingdom | 🇺🇸 United States
On-site
Staff / Principal
11 months ago
$20.00 – $24.10 / hour
- Sarbanes-Oxley
- Regulatory Compliance
- Change Management
- Windows
- Unix
- SCADA
- Disaster Recovery
11 months ago
Birmingham, AL 35203
24+ months
Pay Rate: $22.00/hr - $24.10/ hr
Summary of Position Duties
- This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Education& Experience Requirements
- Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
- Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.
- The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
- Ability to apply excellent customer service skills
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Working knowledge of Windows based operating systems preferred
- Working knowledge of AIX or other UNIX based operating systems preferred
- Working knowledge of distributed computer networks is a plus.
- Ability to build and maintain relationships with key customers
- Ability to work nights, weekends, and holidays as a part of rotating shift
- Critical thinking/Problem solving abilities
Job Responsibilities
- Day to day monitoring of the primary SCADA and ancillary systems for health and availability
- Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
- Notification to key customers for the coordination of system outages and events that may impact other critical systems.
- Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
- Thoroughly track and document cases to completion with the help of EMS Department personnel
- Adhere to all Electronic and Physical access policies
- Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements
- Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
- The successful candidate must adhere to Separation Protocol
- The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.
- Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
- This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
- This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
Technical Support Specialist 2 - TECHSS2 · LanceSoft Inc