Technical Support

Job Title: Technical Support
Location: NYC, NY
Duration: 6+ months
Salary Range: $20-26/hr on W2 without benefits

Introduction:
We are seeking a dedicated Technical Support professional to join our team. This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, with a chance of after-hours work for network changes.

Required Skills & Qualifications:

• Bachelor’s Degree
• Relevant Certifications, such as CompTIA A+, CompTIA Network+, or Google IT Support Professional Certificate
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Patience and ability to convey technical information to non-technical users
• Understanding of cabling (testing, running, repairing)
• Flexibility to perform after-hours project work
• Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
• Knowledge of hardware components and basic networking concepts
• Ability to work independently and as part of a team
• Must have previous client experience working for this customer in the past 5 years​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
• 5 years of experience as an IT Professional (tech support)
• 2 years of experience using Google Suite

Day-to-Day Responsibilities

• Respond to and resolve user-reported technical issues via various communication channels, including phone, email, or in-person.
• Troubleshoot hardware and software problems on desktops, laptops, mobile devices, and other IT equipment.
• Install, configure, and maintain operating systems, software applications, and peripheral devices.
• Provide guidance on how to use software applications, troubleshoot common user errors, and offer training and self-service tips when possible.
• Ensure a positive customer service experience by addressing user concerns and inquiries promptly and professionally.
• Create and maintain documentation for IT procedures, troubleshooting guides, and knowledge base articles.
• Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
• Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions.

Company Benefits & Culture:

• Opportunity to work in a dynamic and supportive environment
• Chance to expand your technical skills and knowledge
• Potential for contract extension

For immediate consideration please click APPLY to begin the screening process with Alex.