TI
Technical Customer Success Engineer
Tranzeal Inc.
🇮🇳 India
On-site
1 month ago
- Palo Alto Networks
- Change Management
- Windows OS
- SCCM
- IIS
- DLP
- IPSec
- SSL
- NAT
1 month ago
Job Title: Technical Customer Success Engineer
Start Date: 09/28/2026
End Date: 07/30/2027
Salary: ₹459,000.00 INR / Month
Location: Bangalore
Number of Positions: 1
Experience: 7- 11 Yrs
Duties:
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
- Assist customers in implementing custom integrations and workflows to ensure Palo Alto Networks solutions are fully integrated into their security operations center
- Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be Go-To customer specialist on Palo Alto Networks public cloud security solutions and become a Subject Matter expert over time
- Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Skills:
- Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles
- Required experience with supporting endpoint software products
- Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
- Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
- Experience with endpoint security software is a plus (Antivirus, DLP, IPS, NAC).
- Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
- Experience with batch scripting is a plus
- Excellent written and verbal communication skills as this position is required to work with the clients on a daily basis; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Business or higher level of English is preferred
- Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
- Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
- Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
- Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
- Experience with security products and/or offerings
- Ability to communicate technical details to a non-technical audience
- Ability to multi-task and work in a fast-paced environment
- Availability to provide after-hours support on a scheduled / non-scheduled basis
Technical Customer Success Engineer · Tranzeal Inc.