Payments Acquiring Support Analyst(Visa/Mastercard)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking aPayments Acquiring Support Analyst to join one of ourclients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

• Build and maintain strong relationships with assigned clients and act as their primary point of contact.

• Gather, analyze, and document business requirements for change requests and enhancements.

• Coordinate solution delivery activities, testing, User Acceptance Testing (UAT), and release management.

• Support solution configuration, validation, and implementation activities.

• Manage production incidents, service requests, and operational escalations while ensuring SLA compliance.

• Monitor issue resolution progress and provide regular updates to clients and internal stakeholders.

• Work closely with Delivery, Technical, QA, and Support teams to ensure successful project delivery.

• Participate in root cause analysis and drive continuous service improvement initiatives.

• Support clients during implementation, go-live, and Business As Usual (BAU) operations.

• Assist with training, knowledge transfer, and mentoring activities where required.

• Participate in a 24/7 operational support roster, including occasional shifts, weekends, and public holidays.

• Provide support for merchant acquiring services including:

  Payment gateways and transaction routing

  POS terminal and merchant integration issues

• Minimum3 years of experience in thecard payments industry.

• Experience in Business Analysis, Production Support, Service Delivery, or Client Support within a payments environment.

• Strong understanding of card payment systems, transaction processing, and payment operations.

• Experience gathering business requirements and coordinating change requests.

• Experience supporting production incidents, service requests, and operational escalations.

• Good understanding of testing processes, UAT, and release management.

• Proficiency inSQL for data analysis and troubleshooting.

• Excellent analytical, problem-solving, and documentation skills.

• Strong client-facing communication and stakeholder management skills.

• Ability to facilitate remote and face-to-face client meetings.

• Experience working with cross-functional teams in fast-paced environments.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field is preferred.