LikeRemoteService Operations Manager
from 🇵🇱 Poland
About TD SYNNEX
TD SYNNEX is a Fortune 500 global company operating in more than100 countries with a diverse workforce of over22,000 employees.
As one of the world’s leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.
About the Role
TD SYNNEX is looking for an experiencedIT Service Operations Manager to lead the operational excellence ofbusiness-critical digital platforms across the enterprise.
This is ahybrid leadership role combiningpeople management withhands-on operational responsibilities. While you will lead and develop a team ofService Operations Engineers, you will also remain actively involved inMajor Incident Management,operational governance,service improvements, andcross-functional collaboration to ensure thereliability,availability, andperformance of critical business services.
Acting as the primary leader duringMajor Incidents, you will coordinateEngineering,Product,Infrastructure,Architecture,Security,Vendors, andBusiness stakeholders to restore services quickly, minimize business impact, and drivecontinuous operational improvement.
Working closely with global technology teams, you will help matureIT Service Management (ITSM) andSite Reliability Engineering (SRE) practices throughautomation,observability, andoperational excellence.
About the Team
You will join a global IT organization responsible for deliveringstable,secure, andscalable technology services that support TD SYNNEX's digital platforms and business operations.
The team focuses on:
Ensuringhigh availability and performance of critical production services.
Drivingoperational excellence throughstandardization andautomation.
LeadingMajor Incident Management andcontinuous service improvement.
Partnering with engineering teams to improveservice reliability andoperational readiness.
Delivering high-quality IT services aligned with business priorities.
Key Responsibilities
LeadIT Service Operations to ensure theavailability,performance,reliability, andsecurity of production services.
Manage and develop a team ofService Operations Engineers while remaining actively involved inMajor Incident Management and operational decision-making.
DriveIncident,Problem, andChange Management processes aligned withITIL v4 best practices.
Partner withEngineering,Product,Infrastructure, andBusiness teams to improveservice reliability and operational readiness.
Monitor production environments usingobservability tools and drive proactive issue resolution.
Identify and implementautomation andcontinuous improvement initiatives.
Track key operationalKPIs includingSLA compliance,MTTR, and service availability.
Manage third-party vendors, maintain operational documentation, and provide regular service performance reporting.
Knowledge, Skills and Experience
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
6+ years of experience inIT Operations,Service Management,SRE, orDevOps environments.
3+ years leadingService Operations,Incident Management, or technical operations teams.
Experience managingMajor Incidents in complex enterprise environments.
Strong knowledge ofITIL v4,cloud platforms (Azure, AWS, or GCP),microservices,APIs, anddistributed systems.
Experience withobservability andlog management tools (e.g., Dynatrace, Datadog, Prometheus, Splunk, ELK).
Familiarity withCI/CD,Kubernetes,containerized environments, andDevOps practices.
Excellent leadership, stakeholder management, communication, and analytical skills.
Preferred
ITIL v4 Foundation certification.
Experience withServiceNow or similarITSM platforms.
Experience in large enterprise or global IT environments.
Knowledge ofautomation,Site Reliability Engineering, and outsourced service operations.
What We Offer
We provide competitive compensation with annual salary reviews.
We value continuous learning and offer clear career progression opportunities.
Remote or hybrid work flexibility.
Comprehensive benefits including health insurance, paid leave, retirement plans, and more.
Certified Workplace Excellence: Work in a certified Great Place to Work.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion:It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
