IL
Team Lead – Complaints Management Process
ICONMA, LLC
🇺🇸 United States
Remote
Staff / Principal
6 months ago
$22.86 – $25.00 / hour
- Excel
6 months ago
Not enough detail in this posting to match
Responsibilities:
- Review of customer feedback.
- Classifying & analyzing customer feedback.
- Establishing trends and communicating the analysis with Vendor’s onshore counterparts
- Collaborate with team members to achieve performance targets.
- Identify and escalate priority issues to the appropriate channels.
- Offer solutions and alternatives to customers in a timely manner.
- Ensure customer satisfaction by providing high-quality service.
- Participate in training sessions to enhance product knowledge.
- Adapt to new processes and technologies as required.
- Maintain a positive and professional demeanor at all times.
- Contribute to team meetings and share best practices.
Requirements:
- Strong verbal & written communication skills,
- Strong Banking knowledge.
- Good MS Excel & presentation skills.
- Knowledge of various Regulations including CFPB and OCC,
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
Team Lead – Complaints Management Process · ICONMA, LLC