Tech Support Agent - German Speaker

For our Customer Service team, we are looking for aTech Support Agent – 2nd Level Support to support ourSwiss market. In this role, you will be responsible for analyzing and resolving complex technical inquiries related todomains, hosting, web, and email services. You will support and further develop a diverse portfolio ofSwizzonic products and services, while working closely with internal teams and external partners. You thrive in a dynamic environment, stay calm under pressure, and enjoy solving challenging technical problems.

Your Responsibilities:

• Handletechnical inquiries and incidents within2nd Level Support

• Analyze and resolvecomplex issues related to:

  • Domains & DNS

  • Hosting

  • Email services

  • Web technologies

• Take overescalations from 1st Level Support and drive them through to full resolution

• Coordinate withinternal teams, partners, and domain registries

• Document solutions and contribute actively to thecontinuous improvement of processes and service quality

• When required, support customers viachat, email, and phone

• Assist inproject implementation and coordination

• Participate incross-functional technical projects

Requirements

• Native or equivalent-level German (written and spoken) – mandatory

  • Swiss German is a strong plus

• Fluent English – mandatory

  • French or Italian are an advantage

• Commercial or technical diploma in IT or a related field

• Previous experience incustomer service, ideally in a technical environment

• Strongcustomer-oriented mindset

• A trueteam player with excellent communication skills

• Clear, structured, and detail-oriented way of working

• Fast learner with ahigh technical affinity, particularly inweb technologies and website design

• Experience withCMS systems (WordPress) is a plus

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical

competence, we value respect, openness, and trusted collaboration.We do not tolerate

intolerance.