Tax Call Center Rep

Role: Tax Call Center Rep

Duration: 26 week Contractor Role with possible extension

Location: DOR, 100 N. Senate Ave., 2nd floor (West elevators), Indianapolis, IN

Work Arrangement: Onsite

Interview: No interview required

No. of positions:1

No. of Subs: 2

Position is on-site, 7.5 hour day, 37.5-hour week, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.

Job Description:

Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.

· Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.

· Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.

· Respond to a variety of tax inquiries.

· Access data utilizing basic computer skills.

· Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.

· Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

The essential functions of this role are:

· Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.

· Review accounts and properly apply payments to taxpayer accounts as needed.

· Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.

· Review and close files paid in full, dismissed, or discharged.

· Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.

· Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.

· Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Required Skills: