Service Agent, Patient Care Coordinator

The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process.  They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.   

The successful candidate must be available to work one of the following shifts:

·         9:30am – 6:00pm EST

·         7:30am – 4:00pm EST

About us:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.     

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.   

You will:

• Answer incoming inquiries from patients, answer questions, and schedule appointments 

• Make outbound phone calls to patients, pharmacies, and insurance companies 

• Create and triage tickets in ServiceNow 

• Ensure that providers are scheduled for best use of time 

• Schedule appointments as needed in eClinicalWorks 

• Support clinicians via Microsoft Teams Chat to: 

• Schedule patient follow-up appointments 

• Reach out to patients who are late to tele visits 

• Send referral information to patients 

• Send discharge letters 

• Monitor and complete tickets in ServiceNow to: 

• Inform patients of insurance benefits 

• Respond to patient inquiries 

• Add copies of insurance cards/IDs to patient documents 

• Troubleshoot minor technological issues or escalate them to our helpdesk 

You have:

• Strong written and verbal communication skills 

• Excellent customer service skills 

• Ability to multitask while maintaining accuracy 

• Enjoy working in team-based environment 

Must have:

• Experience providing phone, email and chat-based customer service 

• Experience answering phones and multitasking in a fast-paced environment 

• Experience scheduling appointments 

• Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required 

• Microsoft Office (M365), plus if you have worked with Microsoft Teams 

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care

• Collaborative environment: be part of building something from the ground up at a fast-paced startup  

• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!

• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands

• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.   

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.  

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.