Talent Acquisition Manager

Key Responsibilities

• Manage day-to-day intake, triage, prioritization, and escalation for Recruiting Systems requests
• Monitor scheduled jobs, integrations, and recurring deliverables and manage incidents through resolution
• Coordinate with IT and vendor partners to resolve system issues and help prevent recurrence
• Monitor recruiting data quality and process adoption, including consistent use of stages, dispositions, and required fields
• Maintain runbooks, SLAs, support documentation, and recruiting systems processes
• Support Workday Recruiting business processes, configuration, security, and reporting in partnership with technical teams
• Coordinate requirements, UAT, testing, and releases for system changes and monitor adoption following rollout
• Partner with Talent Acquisition leaders to identify process friction, prioritize improvements, and drive adoption through communications, training, and job aids
• Manage and coach a team of 2–3 direct reports, including workload, priorities, performance, and development
• Ensure appropriate privacy, security, access controls, and compliance across recruiting data and systems

Day-to-Day Responsibilities

• Field and triage incoming requests, determining the appropriate owner and priority
• Check scheduled jobs and integrations for failures and troubleshoot or escalate issues as needed
• Log, track, and manage incidents through resolution with IT and vendor partners
• Review recruiting data for gaps, inconsistencies, and missed required fields
• Respond to stakeholder questions regarding recruiting processes, data, system functionality, and access
• Maintain runbooks, SLAs, and support documentation
• Identify recurring process issues and coordinate practical solutions, including communications, training, and job aids
• Support testing and rollout of system changes and monitor adoption and usage following implementation
• Manage direct report workload, priorities, blockers, and performance
• Escalate recurring issues and trends to leadership with recommended solutions

Preferred Experience and Attributes

• 5+ years of experience supporting Recruiting Systems, including ATS, CRM, or HRIS environments, with significant day-to-day production support responsibility
• Workday Recruiting experience preferred, including business process understanding and experience supporting configuration, security, and reporting
• Experience managing reliable recruiting systems operations, including scheduled processes, integrations, recurring deliverables, monitoring, and incident response
• Experience partnering with IT and vendors to troubleshoot issues, manage resolution, and reduce recurrence
• Experience supporting UAT, system releases, and change management
• Demonstrated ability to improve process adoption through stakeholder communication, training, job aids, and reinforcement
• Prior experience managing a small team of 2–3 direct reports
• Strong documentation, organizational, and stakeholder communication skills
• Data governance mindset with experience supporting data quality, consistent definitions, appropriate access controls, and audit readiness
• Ability to manage competing priorities and sensitive recruiting data with discretion