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Talent Acquisition Coordinator, Operations and Innovation
Mindlance
🇺🇸 United States
Hybrid
Manager or above
5 days ago
- CRM
- ServiceNow
- Change Management
- HRIS
5 days ago
Number of Positions Needed: 1
Length of Initial Contract: 1 year based on performance and business needs
Location: AP 32 – Hybrid Onsite Schedule (Onsite Tuesday/Wednesday/Thursday)
Reason for Request
Backfill, current employees are moving to another role on the TA O&I team.
Daily Work Schedule Expectations
Standard business hours in CST time zone
Number of Interviews and Interviewees?
1- 2 Interviews
2 - 3 Interviewers
Top 3-5 Skills:
Strong project coordination and organizational skills to manage multiple priorities, support initiatives, and ensure timely resolution of user requests and support cases.
Excellent communication and collaboration skills with the ability to partner effectively with recruiters, hiring managers, technology teams, and global stakeholders.
Proficiency in Talent Acquisition technologies and digital platforms (ATS, CRM, ServiceNow, MS Teams, SharePoint), including the ability to navigate systems, manage data, and support end users.
Strong troubleshooting and problem-solving abilities with experience investigating system issues, resolving user inquiries, and identifying process improvements.
Experience creating enablement resources and managing change, including training materials, knowledge articles, process documentation, and user adoption support.
This role supports the Global Talent Acquisition Organization within the Operations & Innovation team, serving as a key partner in recruiter enablement, change management, and Talent Acquisition technology support. The position is responsible for driving adoption of recruiting processes and tools, providing technical troubleshooting for ATS and CRM platforms, managing support cases, and partnering with stakeholders to improve the recruiter and hiring manager experience.
Key Responsibilities
Deliver Talent Acquisition enablement programs, training, communications, and change management initiatives to support process and technology adoption.
Provide operational and technical support for Talent Acquisition systems, including troubleshooting ATS and CRM issues, managing ServiceNow tickets, and resolving user inquiries.
Create and maintain training materials, knowledge articles, playbooks, and process documentation to support global recruiting teams.
Monitor user adoption, identify recurring issues, and recommend solutions that improve system effectiveness and user experience.
Qualifications
Bachelor's degree required.
Experience in Talent Acquisition, Recruiting Operations, HR Technology, HR Operations, Learning & Development, or a related field.
Experience supporting ATS, CRM, HRIS, or similar enterprise systems.
Experience troubleshooting user issues and managing cases through ServiceNow or a similar ticketing platform.
Strong communication, problem-solving, organizational, and stakeholder management skills.
Experience creating training materials, knowledge content, and process documentation.
Proficiency with Microsoft 365 applications, including Teams and SharePoint.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Talent Acquisition Coordinator, Operations and Innovation · Mindlance