Technical Support Specialist

Technical Support Specialist

We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers.

Key Responsibilities

• Respond promptly to technical support inquiries via phone, email, and chat.
• Diagnose and troubleshoot software-related issues for customers.
• Guide users through step-by-step solutions in a clear and professional manner.
• Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems.
• Collaborate with Product and Engineering teams to escalate and resolve complex issues.
• Test, identify, and report bugs or product defects discovered during support interactions.
• Stay up to date with product features, updates, and new releases.
• Deliver excellent customer service to maintain customer satisfaction and retention.

Working Conditions

📌6 working days per week
📌Rotational shifts
📌10-hour shift schedule
📌 Ability to work flexible hours based on business needs

If you are passionate about technology and enjoy helping customers solve technical challenges, we would love to hear from you.

✅ Bachelor's degree in Computer Science, Information Technology, or a related field.

✅ 1–2 years of experience in Technical Support, IT Helpdesk, Application Support, or a similar role.

✅ Strong problem-solving, troubleshooting, and debugging skills.

✅ Excellent English communication skills (written and spoken); Arabic is a plus.

✅ Familiarity with ticketing and support systems (e.g., Jira, Zendesk, Freshdesk).

✅ Solid understanding of databases (SQL), server logs, networking fundamentals, and system monitoring tools.

✅ Experience troubleshooting application issues, user access problems, and performance bottlenecks.

✅ Ability to read and interpret logs, API responses, and technical error messages.

✅ Experience with CRM systems and maintaining accurate support documentation.

✅ Ability to work in a fast-paced environment and manage multiple priorities effectively.

✅ Customer-focused mindset with patience, professionalism, and strong attention to detail.