Executive Manager, Adoption & Measure

Executive Manager, Adoption & Measure 

12 month secondment/fixed term opportunity

Shape How 50,000+ Employees Embrace the Future of Work 

At CommBank, we’re reimagining how more than 50,000 employees grow, perform and thrive at work. 

PeopleX is our next step in that transformation: a more connected, intelligent and human-centred approach to employee experience that brings together People, technology, AI, data, design, operations, risk and mission-led delivery to solve the challenges that matter most to our people and leaders. 

We’re moving beyond traditional HR operating models and fragmented service experiences to design People experiences around the moments that matter – how our people join, onboard, grow, perform, lead, move, get help, navigate change and prepare for the future of work. 

Following the success of initiatives such as Grow Your Career, we’re accelerating our investment in AI-enabled employee experiences, digital products and mission-led ways of working – including embedding new HR AI capabilities directly into the everyday experience of every employee and leader. We’re building a future where People experiences are simpler, more personalised, more trusted and more impactful at enterprise scale. 

As Executive Manager, Adoption and Measure, you’ll own the readiness, behaviour change, leader and learning enablement, and launch and ongoing adoption of our HR AI and digital People experiences – including at recurring moments such as joining CBA or becoming a leader. You’ll also lead the measurement of journey health, combining employee voice with behavioural, usage, service and outcome evidence, and translating what it means into decisions and action that build trust and reduce friction in AI-enabled ways of working. 

Do Work That Matters 

Working closely with the GM, People Experience Strategy & Enablement, the PX leadership team, Xperience leads and business sponsors, you’ll be the enterprise voice for how AI and digital People experiences land, stick and deliver value for real people. 

You’ll identify where friction, hesitancy or low understanding are slowing adoption of new HR AI capabilities, and design the behaviour-change, communications and enablement interventions that build genuine trust and habitual use. 

Success in this role requires someone who can move fluently between data and story – someone who can read a dashboard of usage and friction evidence, understand what it means for a frontline banker or a first-time people leader, and turn that insight into a communications strategy, a leader toolkit or a service design change that actually shifts behaviour. 

Role Overview 

As Executive Manager, Adoption & Measure, you’ll be accountable for building and leading the enterprise capability that ensures our AI-enabled and digital People experiences are understood, adopted, trusted and sustained, not just launched. Your time will be split across measurement and journey health: defining what “good” looks like, diagnosing friction, and translating evidence into clear recommendations for executive leaders. And owning enterprise adoption strategy, behaviour change and communications for major HR AI and People experience launches and their ongoing lifecycle. 

You’ll lead a team of 5-6 direct reports across measurement, insights, adoption, behaviour change and communications, partnering closely with Product and Content Design, Xperience Enablement, People Intelligence, and enterprise communications teams. 

Key Responsibilities 

Measurement & Journey Health 

• Establish the enterprise PX measurement architecture – defining the outcome hierarchy, journey health model, PX Confidence Index, measures, baselines, targets and evidence standards for every priority Xperience, including new HR AI solutions. 

• Interpret and translate journey health by combining employee voice with behavioural, usage, service and outcome evidence – explaining what’s happening, why, and the action required, not just the dashboard result. 

• Build the friction, listening and evaluation system that identifies drop-offs, rework and unintended consequences, and tests whether interventions actually improve journey health. 

• Translate evidence into action and value, connecting adoption measures to productivity, trust, fairness, leader enablement and business outcomes. 

Adoption 

• Define the enterprise adoption and communications framework – playbooks for readiness, behaviour change, stakeholder engagement, leader and learning enablement, and sustained activation. 

• Own launch and ongoing adoption communications for HR AI and digital People experiences — strategy, narrative, audiences, messages, channels and effectiveness measurement. 

• Embed measurement, adoption and communications requirements across the full lifecycle, from intake and design through launch, BAU and review. 

• Govern evidence and adoption communications responsibly – setting guardrails for privacy, fairness, accessibility, responsible AI and transparency, and escalating material risks. 

• Build and lead a high-performing team and operating model, protecting dedicated capacity for measurement and journey health alongside delivery. 
  

We’re Interested in Hearing From People Who Have 

• Substantial enterprise leadership experience in experience measurement, evaluation, insights or journey analytics, combined with strong adoption, organisational change and communications experience in a complex organisation. 

• A demonstrated ability to define outcome frameworks, interrogate quantitative and qualitative evidence, and explain journey health, confidence and recommended action to executive leaders. 

• A track record building enterprise adoption and communications strategies across major launches – including leader enablement, learning, channel activation and sustainment for technology, digital or AI-enabled experiences. 

• Exceptional stakeholder management, consulting, communication and storytelling skills, with the ability to influence senior leaders, shape simple and trusted AI-enabled/digital experiences, and create clarity across complex enterprise environments. 

• Proven people leadership, operating model design, workforce planning, capability development and executive influence. 

• Strong judgement in privacy, data ethics, responsible AI, fairness, accessibility and risk management. 
  

Why Join Us? 

• You’ll play a defining role in embedding AI into the everyday experience of more than 50,000 employees – turning bold HR AI ambitions into habits that stick. 

• You’ll build Adoption & Measure as a capability – setting the blueprint, standards, guardrails and models that shape how employee and leader experiences are adopted at CommBank to be simpler, more connected, more trusted and more human. 

• You’ll build on the success of initiatives such as Grow Your Career and help define what great AI-powered adoption looks like at enterprise scale. 

• You’ll lead and grow a specialist Adoption & Measure team that flows into mission-led work across the enterprise. 

• You’ll create reusable blueprints, guardrails and patterns that reduce fragmentation and help teams deliver AI and digital experiences with greater consistency, trust and quality. 
  

If you’re excited by the opportunity to help shape the future of AI-powered People Experiences at CommBank – and to be the person who turns “we built it” into “our people trust it, use it and love it”–we’d love to hear from you. 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to applythroughSidekick to submit a valid application. We’re keen to support you with the next step in your career.

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