Service Coordinator for MSP

SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries. We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction.

In this role, you will act as a liaison between clients, technicians, and management to coordinate service tickets, determine type of service to be performed, and schedule tickets according to urgency. Your organizational skills and customer-focused mindset will be key to maintaining strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth.

• 1-3 years of experience in service coordination, customer service, or a related role.
• Experience within an MSP or IT services environment.
• Experience with ConnectWise, Autotask, ServiceNow, Zendesk, Salesforce, HubSpot, or comparable ticketing or CRM platforms.
• Experience handling client communication on open tickets.
• Experience triaging ticket urgency with technical teams.
• Experience keeping leadership updated on service issues.
• Experience answering calls and serving as the first point of contact for clients.