Retail Area Manager, East Coast

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an Area Manager to join our company, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

You are an advocate for our brand. In this position and together with the team, you will:

• Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity

• Create a culture focused on delivering exceptional customer experiences. Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program

• Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs  

• Be an advocate and role model, demonstrating with active passion, enthusiasm and integrity

• Manage implementation of all Swarovski policies, procedures and operational processes

• Ability to work cross functionally with a variety of different teams and leaders including executive teams

• Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience

• Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives

About you

We are looking for a unique and motivated talent, who brings along the following:

• Minimum 4 years’ experience in store/multi-unit management

• Advanced numeracy, literacy and verbal communication skills

• Willingness to travel in the assigned area up to 100% of working time

• A solid understanding of Sales, Marketing, HR, Merchandising on retail store level

• Strong customer service focus and relationship building skills

 What we offer 

You can expect a range of benefits, including: 

• Medical Insurance Coverage

• Swarovski Employee Retirement Savings Plan

• Swarovski Employee Discounts 

• Employee Assistance Program (EAP)

• Summer Flex Time

• Service Award Program

• Tuition Reimbursement Program

• Employee Referral Program

• Fitness Reimbursement Program

• Discounted Group Auto/Homeowners Insurance

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.