Customer Service Agent

Sutherland is a global leader specializing inAI,automation,cloud engineering, andadvanced analytics to drivedigital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis ondigital engineering services, we deliverinnovative technologies andbusiness process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of363 independent inventions, including250 AI-based solutions withpatents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless"as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

This is a full-time on-site role located inCairo andAlexandria for aCustomer Service Specialist. In this role, the Customer Service Specialist will be responsible for deliveringexceptional customer support, addressing inquiries, resolving issues, and maintaining high levels ofcustomer satisfaction.

Yourday-to-day responsibilities will include:

• 📞 Handling customer interactions withefficiency andempathy.

• 🛠️ Providingtailored solutions to meet customer needs.

• 🌟 Ensuring apositive customer experience througheffective communication andprofessional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

🚀 We’re Hiring Talented People! 🌟
Fresh Grads & Dropouts are welcome to apply! 🎓

🔑What we’re looking for:

✅Fluency in English is a MUST! (B2/C1 level) 🇬🇧
✅ Strong skills inCustomer Service &Customer Support 🤝
✅ Proven ability toenhance Customer Satisfaction &Customer Experience 💯
✅Problem-solving,active listening, &attention to detail 👂💡
✅ Experience in acustomer-facing role and familiarity withCRM tools is a plus! 🖥️
✅Flexibility withnight & overnight shifts is essential 🌙
✅ Proficiency inprofessional phone etiquette &communication techniques is a plus 📞💬

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

All your information will be kept confidential according to EEO guidelines.