Support Engineer - Windows Infrastructure

• Windows Patching and Deployment
• Windows Update
• Windows Upgrade
• Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
• Autopilot (Preferred)
• Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
• Enterprise-level Troubleshooting
• Log Analysis with reference to Windows Deployment
• Windows as a Service
• Windows Updates
• Troubleshooting
• Windows Update Servicing
• Activation
• BitLocker
• MBAM (Microsoft BitLocker Administration and Monitoring)
• Imaging, Sysprep, WDS
• Storage High Availability
• Storage High Availability (HA)
• Hyper-V, Hypervisor, Hyper-V Architecture
• Cluster, Failover Cluster, Clustering
• SAN, NAS Storage Technologies
• Backup Technology, VSS (Volume Shadow Copy Service)
• Windows Firewall
• Storage and Backup Configuration Types
• Windows Server 2008 to 2019 Features and Variances
• Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel)
• DFS
• MSDTC (Microsoft Distributed Transaction Coordinator)
• VSS Backup
• Server Core Machines
• Server Hardware Upgrades
• Quorum in Cluster
• Failover Cluster
• Hyper-V Checkpoints
• Check Disk (CHKDSK)
• Strong communication skills with excellent spoken and written English communication
• Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence
• Ability to resolve difficult customer issues through telephone, email, and chat support
• Demonstrable troubleshooting skills
• Cross-team collaboration

Mandatory Requirement:Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.