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DP

Support Desk Data Analyst II

DP Professionals
🇺🇸 United States
On-site
3 weeks ago
  • Windows
  • Active Directory
  • T-SQL
  • ITIL
3 weeks ago
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DPPis seeking aSupport Desk Data Analyst IIfor an opportunity with our client in Columbia, SC.
 
Work location: Onsite in Columbia, SC
Duration: 12 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain up to a Top-Secret security clearance
 
Responsibilities:
  • Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
  • Communicate with analysts and engineers about formal evaluation plans, problems, and results.
  • Devise creative solutions to problems.
  • Assist with roll-out of systems documentation.
  • Produce lists of service deficiencies that are to be resolved and provide recommendations to incorporate changes to established processes.
  • Generate and interpret complex reports on both current and historical data.
  • Perform technical evaluations on assigned personnel.
  • Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
  • Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develop and implement measures to remediate.
  • Collaborate with Support teams to foster a team-based approach to high-quality solutions and drive appropriate changes to ensure high-quality deliverables.
Required Qualifications:
  • 3 years IT experience plus 1+ years of IT Help Desk support experience in a Windows Active Directory environment; OR
  • 4-year degree in an IT area of study and 1+ years of IT Help Desk support experience in a Windows Active Directory environment.
  • 2-4 years of experience in a technical support position.
  • Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
  • 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
  • Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
  • Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.
  • Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
  • Experience with inspection, test, and measurement techniques.
  • Knowledge of the relationship of quality assurance to other activities across the organization.
  • Skilled in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
  • Skilled in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
  • Strong oral and written communication.
  • Experience with technical evaluation processes, techniques, and reporting.
  • Able to validate data quality and consistency of customer data.
  • Able to review, analyze, and report on quality discrepancies, trends, and data.
  • Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
  • Able to interface with stakeholders to ensure requirements are met.
  • Able to recommend corrective actions, dispositions, process optimization and modifications.
  • Able to handle multiple project deadlines with minimal supervision.
Preferred Qualifications:
  • Information Technology Infrastructure Library V4 (ITIL 4) certification.
  • Support Desk experience either with reporting or as an analyst
  • Previous experience with System Center Service Manager (SCSM).
  • Previous experience with Cireson Portal.
Interested? Learn more:
Click theapply button to learn more about this position(#26-01107).
 
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.EOE/AA/V/D

Support Desk Data Analyst II · DP Professionals

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