Supervisor - PM

JOB DESCRIPTION

 Retail Store Supervisor - PM

Goodwill employees are expected to represent the highest standards of behavior and job performance by:  1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.

MISSION: Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.

VISION: Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

VALUES: Accountability~ Integrity~ Dignity~ Diversity & Inclusion~ Ingenuity~ Opportunity

SUPERVISION RECEIVED:  RetailStore Manager

SUPERVISION EXERCISED:  Retail Store Staff

CLASSIFICATION:    Non-Exempt

DEPARTMENT:  Retail Services Department

PURPOSE OF POSITION:  The Retail Supervisor I supports retail management by supervising store activities ensuring maximum customer satisfaction, processing of donated goods and periodic daily record keeping of money, sales and inventory. 

The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

Standards of Performance and Conduct (each is an essential function):

1. Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
2. Work collaboratively with management and staff to achieve overall organizational goals.
3. Consistently maintain acceptable level of productivity, ensuring financial services and accounting functions are completed accurately and timely.  
4. Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.
5. Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility. 
6. Work in accordance with Goodwill policies, procedures and generally accepted business practices.
7. Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.
8. Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.
9. Attend required safety training and participate in safety drills and exercises.
10. Safeguard company property, including donated goods.

DUTIES AND RESPONSIBILITIES:  (Position may perform some or all of the duties described below.):

1. Assist in supervising all staff and store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise.
2. Timely and accurate processing of incident reports for HR, Safety, WC, and Loss Prevention, closing reports, production reports, employee logs and all other necessary reports as necessary; generally, to be completed within one hour.
3. Fulfill and supervise production functions such as: store opening and closing processes, tracking and documentation of production goals, auditing of employee work efforts, and other production areas.
4. Responsible to sell merchandise to the general public, display merchandise on sales floor, provide all necessary customer service while projecting a positive image during public contact. 
5. Assist in cash register functions and transactions including:  sales, over rings, voids, correct pricing, inventory control and receipting to customers.  Also, responsible for register cash fund including: deposits, drops, and store change fund counts and accounting for overages and shortages. Ensure correct check acceptance policies and debit/credit card activities.
6. Address customer needs by immediately resolving conflict and inspiring long-term customer relationships.
7. Responsible for the cash register fund including before and after counts, daily reports and accounting for overages and shortages. 
8. Perform necessary record keeping and reporting of money, sales and production in an accurate and timely manner.
9. Enforce and effectively communicate company policies and procedures to all personnel.
10. Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures so that they may be addressed appropriately throughout the organization.
11. Attend meetings and training sessions as required.
12. Maintain confidentiality and cooperative working relationships at all times.
13. Maintain professional, polite and positive relationship with clients, customers, and coworkers at all times.
14. Enforce and effectively communicate company policies and procedures to all personnel.
15. Follow all employment, safety and loss prevention policies and procedures and always enforce safe and secure working conditions. 
16. Responsible to work safely at all times and to report all workplace injuries, accidents, or near misses to supervisor and/or Safety Manager.
17. Report any incident of theft, fraud, waste or unauthorized possession of company property.
18. Perform other duties as assigned that would lead to successful operation of department, team and/or mission

Qualifications

MINIMUM JOB REQUIREMENTS:

1. Must have a minimum of 6 months experience in a Material Handler II or Retail Clerk II position, or equivalent external experience to be considered.
2. Have the ability to read and write.
3. Knowledge of basic math operations such as addition, subtraction, multiplication, division and percentages. 
4. Excellent interpersonal communication skills in order to interact with all levels of management, employees, clients, and the public.
5. Valid California driver’s license preferred, liability insurance, and a DMV record acceptable to Goodwill's insurance company.

LEADERSHIP COMPETENCIES

1. Ability to effectively communicate and convey information and expectations to team members.
2. Ability to address and resolve disputes among staff.
3. Ability to make sound, quick decisions, sometimes with limited information. 
4. Ability to prioritize the customer/donor satisfaction in their experiences.
5. Ability to efficiently manage time to meet deadlines and handle multiple tasks.
6. Ability to delegate and assign tasks to leverage team member strengths.
7. Ethical conduct must be upheld and promoted with standards of integrity