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Thai Technical Support (L2 and L3)

🇹🇭 Thailand

Machine Learning

SQL

USD 300

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Thai Technical Support (L2 and L3)

from 🇹🇭 Thailand

USD 300

Thai Language Expert – Technical Support (L2/L3)

About the Role

Datamundi.ai is hiringThai Language Experts to support a leading MNC client. This role involves providingLevel 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.

Role Details

Role: Thai Language Expert – Technical Support
Experience: 3+ years
Employment Type: Contract (1 year, extendable based on performance)
Location: Work From Home (candidate should be open to visiting the nearest client office as required)
Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)
Compensation: USD 3000 – 3500 per month (based on experience & interview performance)
Interview Process: Language Interview + English Interview

Key Responsibilities

ProvideL2/L3 technical support to Thai-speaking users via phone, email, or chat
Troubleshoot and resolve issues related to.NET and SQL Server-based applications
Handle escalations and collaborate with internalL3/engineering teams
Ensure timely resolution of incidents and service requests
Deliver clear, step-by-step guidance to users
Maintain documentation, knowledge base, and ticket updates
Identify recurring issues and suggest improvements

Technical Environment

Applications: ~200 internal business applications
Technologies:.NET, SQL Server

Required Skills

Fluency in Thai (Native / Near-native – spoken & written)
GoodEnglish communication skills (for internal collaboration)
Hands-on experience or understanding of:
- .NET applications
- SQL Server (basic queries, troubleshooting)
Stronganalytical and problem-solving skills
Ability to communicate effectively with both technical and non-technical users
Self-driven with the ability to work independently and in a team

Nice to Have