Senior Systems Development Engineer, Edge Infrastructure Operations

About the job

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.

Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Minimum qualifications:

• Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience.
  
• 5 years of experience with systems automation, and with systems design and implementation.
  
• 5 years of experience with technical infrastructure (e.g., deployment, maintenance, troubleshooting), and with reliability of technical infrastructure.
  

Preferred qualifications:

• 5 years of experience working with vendors or customers.
• Experience with coding projects with common programming/scripting languages such as Java, C, C++, Python, Shell scripting, and JavaScript.
• Experience with root-causing problems in networking, storage, operating systems, and similar.
• Knowledge of cloud technologies and enterprise compute environments.
• Knowledge of internet peering/routing topologies.

Responsibilities

• Support Linux machines across the globe to ensure the reliability of Google’s content delivery and compute infrastructure.
• Collaborate regularly with infrastructure partners to provide remote troubleshooting.
• Perform as part of a follow-the-sun operations team via a roster during Thornton's core hours.
• Identify and implement projects to automate and improve support, and onboard new hardware and services.
• Utilize agentic AI to automate complex support actions.