Student Services Aide (51736)

The Student Services Aide provides front‑line administrative and customer service support for the Student Services office. This role assists students, faculty, staff, and visitors while contributing to efficient office operations. The position also plays an active role in supporting new student orientation and other student‑focused programs.

 Essential Duties and Responsibilities

Serve as a first point of contact by greeting and assisting students, visitors, faculty, and staff in person, by phone, and via email

Answer inquiries, provide general information, and refer individuals to appropriate offices or personnel

Perform clerical and administrative tasks, including filing, data entry, copying, scanning, and document preparation

Assist with scheduling appointments, meetings, and events

Assist with new student orientation, including check‑in, event setup, information distribution, and providing general support to new students and families

Maintain student records and handle information in compliance with FERPA and university confidentiality policies

Support daily office operations, special projects, and university events as assigned

Use standard office equipment and software, including computers, printers, and Microsoft Office applications

Qualifications

Minimum Qualifications

  Must be currently enrolled as a student in good academic standing

  High school diploma or GED

  Strong customer service and communication skills

  Basic computer proficiency

  Ability to work independently and collaboratively in a professional office environment

  Ability to maintain confidentiality and follow university policies and procedures