Software Trainer (m/f/d) for Law Firm Management Solutions

Are you able to translate complex customer needs into clear and practical solutions? Are you eager to successfully implement our products at customer sites through training sessions, coaching, and workshops, while bringing both strong technical expertise and excellent communication skills to the table? Does a legal background complete your profile?
Then we look forward to receiving your application!

You will be responsible for our customers in the law firm management segment throughout Germany, primarily serving medium-sized and large law firms. You will manage your own customer portfolio and support clients throughout the entire customer lifecycle, from onboarding to offboarding. You will have the flexibility to organize your workday independently and, in coordination with your clients and team, decide when to allocate your working hours.
The primary focus of your role will be the delivery of software training sessions, coaching, and workshops for customers, mostly in a remote setting.
Your responsibilities will also include:

• Analyzing and managing customer needs and requirements
• Providing comprehensive support and consulting to customers regarding solutions and processes enabled by our products
• Gathering and evaluating customer feedback to drive continuous improvement of products and processes
• Supporting the design, preparation, and implementation of software projects
• Conducting customer-facing Quarterly Business Reviews (QBRs) in close collaboration with key stakeholders, primarily remotely

• Completed degree inInformation Technology, Law, Business Administration, or a comparable qualification; alternatively, completed vocational training as aLegal Administrative Assistant (Rechtsanwaltsfachangestellte/r) or equivalent.
• Previous professional experience in alaw firm is highly desirable. You should possess both professional and legal expertise relevant to our customers' field of work.
• Experience working with one or morelaw firm management software solutions.
• At least2 years of professional experience in a comparable role as aSoftware Trainer, or in similar positions such as(Key) Account Manager, Customer Success Manager, or related customer-facing roles.
• Excellent written and spokenGerman and English skills.

Nice to have:

• Initial experience inproject management and/orconsulting is an advantage.

Join our Lawyers Business Unit and our Customer Success Team. We're excited to welcome you and grow our team with your skills, experience, and fresh ideas

Our team members are located throughout Germany and work primarily remotely. Workshops and certain customer meetings are also conducted on-siteat client locations,as required and by mutual agreement.

Final Decision
Following these steps, we will make our final hiring decision.

Our full range of benefits and perks will be explained throughout the recruiting process. In the meantime, you can already get a good overview on our career page :https://www.stp.one/en/careers
As a European company,some benefits vary by country. However, the following benefits are available to all employees:

• Annual learning and development budget, along with clearly defined career paths
• Employee referral bonus program
• Mobility benefits, such as bike leasing and subsidies for public transportation
• Workation: up to 30 days per year within the EU
• Computer glasses for screen-based work
• Tax-free employee benefits
• Events and company celebrations (summer parties, annual kick-offs, and more)
• Flexible working models (hybrid work, remote work, part-time arrangements, etc.)
• English language courses for all proficiency levels

If you have any questions, please feel free to contact our recruiter.