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Customer Success & Project Consultant (m/f/d) – Legal Software

🌏 Worldwide

Consulting

CRM

Management

Salesforce

HubSpot

Project Management

Legal

SaaS

SQL

Customer Support

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Customer Success & Project Consultant (m/f/d) – Legal Software

from 🌏 Worldwide

Do you enjoy supporting customers end-to-end – from initial implementation to long-term success? In this hybrid role, you combine project management, technical support, and customer success to ensure that our legal clients get the most out of our solutions.
As a key interface between customers and internal teams, you drive projects from planning through go-live, resolve technical challenges, and build strong, lasting client relationships.

Sounds like the right challenge for you? Then we’d love to get to know you.

Your workplace / location:
Work at one of our offices in Germany remotely from anywhere in Germany.

Take ownership of implementation projects for our software Legal Suite from planning through go-live, including timelines, milestones, and risk management
Analyse client requirements and translate them into concrete system configurations (e.g. data migration, customisation, access setup)
Facilitate customer workshops, gather requirements, and document outcomes for implementation
Coordinate closely with internal teams (development, product, support) to ensure smooth delivery
Resolve complex customer issues in 2nd-level support and provide hands-on solutions
Deliver software training sessions and enable customers to use the solution effectively
Manage your clients throughout the full lifecycle - from onboarding to continuous optimisation
Identify optimisation opportunities and feed insights into product and process improvements
Ensure project progress, quality, and commercial alignment (effort, timelines, invoicing)

At least 3 years of professional experience in an international environment in Consulting, Customer Success, Support, Project management, or Training, preferably within the software SaaS and/or Legal Tech industry
Degree in information technology or a comparable qualification; legal background is a plus
Knowledge of project management methods and tools (e.g. Jira, Confluence, Wrike)
Technical affinity (SaaS, data models, ideally SQL or system environments)
Experience with CRM systems (e.g. Salesforce, HubSpot, Dynamics)
Very good German and English skills (French is a plus)
Strong organisational skills and ability to work independently
Customer-focused mindset with strong relationship-building skills
Analytical thinking and pragmatic problem-solving abilities
Strong team player with cross-functional collaboration skills
Willingness to travel occasionally (client visits, coordination with international teams)

Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations.
Digital Interview: Next, you’ll meet our Manager and dive deeper into technical topics and the role itself.

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers.
As a european company, each country works differently, but some benefits/perks are for all employees: