Customer Engagement Executive

About us

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.
Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change, and Empower Forward, creating impact and building a better future.

Let’s start with the role

The Customer Engagement Executive reports to the Customer Engagement Supervisor and is responsible for supporting the performance growth of both products through effective phone-based customer communication.

A key part of the role includes direct communication with VIP & Core customers primarily via phone, managing day-to-day engagement activities, and ensuring that customer interactions align with Stoiximan’s service standards.

As a Customer Engagement Executive, you will:

• Assist the Customer Engagement Supervisor in ensuring the smooth operation of your designated market(s)
• Communicate directly with customers via phone, promoting offers, addressing inquiries, gathering feedback, and supporting engagement initiatives
• Create daily, weekly and monthly performance reports
• Handle daily operational requests and implement engagement strategies
• Ensure that the customers selected for outbound calls meet the eligibility criteria for the campaign
• Ensure that bonuses are credited only to eligible customers.

What you’ll bring:

• Bachelor’s or Master’s Degree in Marketing, Business Administration, or a related field
• At least 2 year of experience in Sales Operations (calls, sales, engagement, or support)
• Good understanding of CRM tools and campaign planning
• Strong organizational, communication, and interpersonal skills
• Good analytical and reporting skills
• Passion for Sales with a customer-centric mindset
• Fluency in English
• Excellent knowledge of Microsoft Office, especially Excel and PowerPoint
• Experience in the iGaming industry is a plus

Stoiximan Perks

• 🕒 Hybrid flexibility – work your way
• 💰 Competitive pay & annual bonus – rewarding great performance
• 🩺 Comprehensive health & life insurance – for you and your loved ones
• 💼 Private pension plan – investing in your future
• 👶 Nursery/childcare voucher – supporting working parents
• 🍽️ Monthly lunch allowance – enjoy good food on us
• 🏃‍♂️ Onboarding buddy – because starting strong matters
• 📖 Access to Udemy & ongoing learning – keep growing your skills
• 🤝 360° peer feedback – real insights, real growth
• 💪 Wellbeing perks – gym discounts, nutrition sessions & more
• 🍏 Fresh fruit, always – stay energized throughout the day