Senior Quality Analyst

The Role:

As a Senior Quality Analyst - you will play a pivotal role in elevating our quality practices across customer-facing event management workflows, booking and registration experiences, operational administration, product integrations, and complex distributed systems. You will be an expert within
our engineering organization, deeply understanding product behaviour, customer journeys, business rules, and the systems that support seamless conference and event experiences. This role will balance hands-on individual contributor responsibilities with leading, influencing, and coaching
your peers.

This individual contributor role is for someone who is passionate about seeing systems holistically, has a strong vision for product quality, and is eager to drive the highest standards of customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide and influence our development process. Your role is not to manage a team, but to be a quality champion who partners directly with
developers, product managers, designers, support, implementation, and customer-facing teams. You will help teams anticipate risk, clarify expected behaviour, validate business logic, protect the customer experience, and build more robust, scalable, and reliable conference and event products the core of this role is a strong focus on the customer experience; success means our platform behaves predictably, is easy to use, and enables customers to plan, configure, manage, and deliver events with confidence.

What You Will Own:

• Own and drive end-to-end quality for the BPSA product team.
• Champion StarRez’s quality standards by establishing, maintaining, and advocating for quality gates and rapid feedback loops throughout the software delivery lifecycle.
• Design and execute validation strategies for feature related initiatives.
• Partner with Product, Design and Engineering from ideation through delivery to ensure acceptance criteria, personas, customer journeys, test data, edge cases, non-functional expectations, and quality gates reflect real customer operations and the intended product experience.
• Champion shift-left quality culture by mentoring developers, product managers, and design partners on testing principles, behavioural specifications, clear acceptance criteria, early validation, fast feedback loops, and production-quality observability.
• Work effectively with ambiguity, proactively designing quality solutions based on evidence when clear requirements, behaviour definitions, customer workflow expectations, or quality baselines do not yet exist.
• Champion test automation best practices, create clear testing standards, and coach engineers to take shared ownership of building and maintaining automated tests.
• Apply AI tools and techniques to improve product quality and enhance the effectiveness and efficiency of quality engineering practices and processes.
• Own production defect triage for your product domain, partnering with Engineering, Product, and Support to assess impact, prioritise fixes, identify root causes, and drive preventative quality improvements.

Required Qualifications:

• 5+ years of progressive software engineering or quality engineering with deep focus on quality in complex, distributed system environments
• Hands-on experience collaborating with cross-functional teams to translate customer needs into well-defined user stories, acceptance criteria, and risk-based test scenarios that support high-quality product delivery.
• Proven track record advocating for quality and ability to influence technical direction through innovative, pragmatic, and evidence-based approaches.
• Hands-on experience working with web-based products, including front-end behaviour, API, service integration and functional end-to-end testing.
• Experience building test automation frameworks such as Playwright, Cypress from the ground up
• Practical experience integrating automated tests and quality checks into CI/CD pipelines using tools such as GitHub, Buildkite, or similar platforms.
• Experience contributing to deployment and release quality gates, including test suite selection, environment readiness checks.
• Problem-solving skills with talent for root cause analysis of complex system.
• Excellent technical communication and collaboration skills to effectively guide and influence engineering peers, product managers, and business stakeholders through deep technical expertise and strategic quality insights.
• Genuine curiosity and passion for understanding product architecture, user experience flows, customer workflows, analytics use cases, and the business impact of engineering and data decisions.
• Experience utilising AI in modern software development.