E-commerce Customer Support Representative

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us.

TheE-commerce Customer Support Specialist provides exceptional support to customers through email. In this role, you'll help resolve customer inquiries, manage support tickets, and ensure every customer receives timely, professional, and accurate assistance. If you're someone who enjoys solving problems, communicates clearly through writing, and thrives in a fast-paced environment, we'd love to hear from you.

What You’ll Be Doing:

• Respond to customer inquiries through email
• Resolve order, shipping, return, exchange, and product-related concerns
• Manage and prioritize support tickets using a customer support platform
• Investigate customer issues and provide timely, accurate resolutions
• Escalate complex cases to the appropriate internal teams when needed
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure a seamless customer experience
• Support the client with additional tasks and responsibilities as needed, in alignment with the role and overall business objectives

Who We’re Looking For:

• Excellent written and verbal English communication skills
• Minimum of 3 years of customer service experience with a primary focus on email support
• Previous experience supporting customers for an e-commerce business is preferred
• Experience using a ticketing platform such as Gorgias, Zendesk, Freshdesk, Help Scout, or similar
• Strong problem-solving and critical thinking skills
• Highly organized, detail-oriented, and able to manage multiple customer inquiries simultaneously
• Available to work in US time zones (Graveyard shift in the Philippines)
• Available to start within 2 weeks from job offer

Technical Requirements:

• Comfortable in using time-trackers (e.g. Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages

Why You’ll Love Working Here:

💰 Competitive Compensation
We offer amonthly salary starting at PHP 40,000 - PHP 50,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.

🏥 Comprehensive Health Coverage:
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards:
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.