Sr Manager, Site and Patient Engagement Delivery – APAC

Job Overview:

The Senior Manager, Site and Patient Engagement Delivery leads integrated recruitment, retention, site engagement, and partnership strategies across assigned studies and research partner relationships, ensuring patient-focused delivery, stronger site performance, effective vendor and partner oversight, and proactive support from early planning through study conduct.

Summary of Responsibilities:

Study Delivery and Recruitment Performance

• Lead project-level patient recruitment and retention initiatives for assigned clinical trials, ensuring strategies are practical, measurable, and focused on patients, parents, caregivers, and family members.

• Support and coach Project Managers and Project Leaders in the implementation of patient recruitment and retention plans, including targeted intervention when study performance requires additional support.

• Collect and evaluate study-level data to refine recruitment and retention strategies, support delivery decisions, and rework plans where project intervention is needed.

• Provide project team support to embed patient recruitment and retention principles, tools, and tactics into study delivery.

• Work with feasibility teams in early planning to inform recruitment, retention, site identification, and study placement decisions.

• Lead or support recruitment and retention strategy delivery across a group of assigned projects, ensuring consistent delivery standards and escalation of risks where appropriate.

Site Engagement and Partnership Delivery

• Develop and manage assigned strategic research partner relationships, including research institutions, dedicated research networks, integrated health systems, and channel partners.

• Identify relevant internal stakeholders, including therapeutic area strategy and planning experts, physicians, and operational experts, and coordinate their involvement in partner and study-level activities as appropriate.

• Maintain accurate profiling of assigned partner relationships to support reliable databases, dynamic views, study placement, and partner-level insights

• Support partner operational readiness ahead of clinical trial programs, working with contracting and legal experts on CDAs, MSAs, and data licensing agreements as required.

• Work with internal stakeholders to optimize study placement and improve understanding of which partners are most relevant for each opportunity.

• Monitor partner interest and support visibility of partner selection into clinical studies, in collaboration with teams leading the global feasibility process.

Innovation, Site and Patient Experience

• Introduce and support innovative recruitment, retention, site engagement, and patient engagement tactics at project and partner level.

• Work closely with Patient Relations and other business areas to introduce innovative tactics into research partner settings and develop strategies for partnership engagement and support.

• Proactively manage relationships with vendors, partners, investigators, and internal stakeholders to support accelerated recruitment, retention, and study delivery throughout the trial lifecycle.

• Engage with investigators during study conduct to maintain motivation, identify operational issues, and drive process improvements.

• Support collaboration across investigator, patient, operational, quality management, feasibility, and site engagement functions to identify patient and site opportunities that improve delivery and support client expectations.Vendor,

Metrics and Performance Oversight

• Work with vendors to understand costings, service provision, operational delivery, and ongoing study progress.

• Provide input into vendor balanced scorecards used to evaluate patient recruitment strategies and retention campaigns.

• Maintain partner scorecards for assigned relationships using a common model for metrics, goals, and budget forecasts.

• Track recruitment, retention, partner readiness, site engagement, and study performance indicators to support proactive issue resolution and delivery oversight. This is a suggested combined responsibility based on the scorecard, metrics, study progress, and delivery accountabilities described across both source roles.

Client and Internal Stakeholder Support

• Support client-facing discussions related to patient recruitment, retention, site engagement, partnership capabilities, delivery strategies, site performance, and relevant budgetary elements.

• Demonstrate ownership and accountability in support of clients through effective study-level problem solving and proactive delivery support.

• Support Business Development, Project Leaders, and operational teams by contributing recruitment, retention, site engagement, and partnership insights for proposals, bid defence, planning, and delivery discussions.

• Partner with key areas of the business to strengthen engagement strategies, improve study placement, and support consistent delivery across assigned studies and partner relationships.

Compliance and Quality

• Work with Quality Assurance and relevant operational teams to support inspection readiness, regulatory compliance, and adherence to ICH-GCP at assigned partner locations.

• Apply a thorough working knowledge of ICH-GCP guidelines and relevant international requirements for global clinical development programs.

• Ensure recruitment, retention, site engagement, and partnership delivery activities are conducted in line with Fortrea procedures, applicable standards, and assigned study requirements. This is a suggested combined responsibility based on the original qualification requirements and preferred knowledge of Fortrea procedures.

Qualifications (Minimum Required):

• Bachelor’s degree required, preferably in life sciences, healthcare, or a related discipline.

• Advanced degree preferred.

• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

• Certification in a related allied health profession, such as nursing, medical, or laboratory technology, may be considered relevant where applicable.

• Professional designations, certifications, or licenses may be required or preferred depending on country, role scope, or assignment requirements.

• Training model certifications preferred.

Experience (Minimum Required):

• Minimum of 6 years of clinical trial-related experience, preferably within an investigational site, research institution, pharmaceutical company, biotechnology company, contract research organization, or healthcare-related environment.

• Minimum of 8 years of professional experience preferred for roles with broader partnership delivery, stakeholder management, or regional responsibility.

• Clinical research experience should include project management exposure, with experience supporting study planning, delivery, recruitment, retention, feasibility, site engagement, or partnership delivery.

Physical Demands/Work Environment:

• Standard Office Environment or remote based work required.

• Ability to work with staff in different time zones.

• Travel is primarily to planned or active research partners throughout the assigned region, up to 20-25% of the time, with an overnight stay required for up to 90% of that time.

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