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ServiceNow Developer

🇲🇽 Mexico

Management

Design

UI/UX

ServiceNow Developer

from 🇲🇽 Mexico

Position Overview

We are seeking a highly experiencedSenior ServiceNow Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on theServiceNow platform.
This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with global stakeholders in a fast-paced, regulated environment.

Role Details

  • Position Title: Senior ServiceNow Developer

  • Employment Type: Full-time (40 hours per week)

  • Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM

  • Holiday Schedule: United States holidays

  • Contract Duration: 12 months (estimated)

  • Start Date: ASAP

  • Language Requirement: Advanced English

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related discipline

  • Professional Experience: Minimum of 7 years of relevant experience

Key Responsibilities

  • Lead the design, development, and implementation of ServiceNow applications, modules, and workflows in alignment with business and IT objectives.

  • Develop and maintain custom ServiceNow components, including:

    • Business Rules

    • UI Policies

    • UI Scripts

    • Client Scripts

    • Notifications

  • Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.

  • Configure, enhance, and maintain core ServiceNow modules, including:

    • Incident Management

    • Problem Management

    • Change Management

    • Service Catalog

  • Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.

  • Plan and execute platform upgrades while ensuring system stability, performance, and scalability.

  • Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.

  • Provide advanced technical support, troubleshooting, and root-cause analysis for ServiceNow-related issues.

  • Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.

Required / Preferred ServiceNow Certifications

  • Certified Technical Architect (CTA)

  • Certified Application Developer (CAD)

  • Certified Implementation Specialist (CIS) in:

    • Cloud Provisioning

    • Discovery

    • Event Management

    • Service Mapping

  • Micro-Certifications (Preferred):

    • Flow Designer

    • IntegrationHub

    • App Engine Studio

    • Predictive Intelligence

Professional Profile

  • Demonstrated experience delivering complex ServiceNow implementations in large-scale or enterprise environments.

  • Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.

  • Proven ability to work independently while maintaining a high level of accountability and ownership.

  • Experience operating in international, distributed teams and supporting US-based business operations.

by @maxrusakovic