Specialist - System Management

Job Summary

Seeking a Specialist with 5 to 12 years of experience in ServiceNow ITOMDiscovery to design develop and implement ITOM solutions

Job Description

Utilize expertise in ServiceNow ITOM specifically ITOMDiscovery to enhance enterprise IT operations management Collaborate with crossfunctional teams to integrate discovery solutions with existing IT infrastructure Analyze and optimize discovery patterns to ensure accurate and comprehensive CMDB population Develop and maintain custom discovery patterns and probes as per business requirements Participate in troubleshooting and resolving discoveryrelated issues to maintain system integrity Stay updated with latest ServiceNow ITOM capabilities and best practices to continuously improve discovery processes

Roles and Responsibilities

Lead the implementation and configuration of ServiceNow ITOMDiscovery modules

Design and develop discovery patterns probes and sensors to automate asset and service discovery Manage CMDB data quality by ensuring accurate and timely discovery of IT assets

Collaborate with architects and stakeholders to align discovery solutions with business goals

Provide technical guidance and support to junior team members on ITOMDiscovery tasks Document technical specifications configurations and processes related to discovery activities

Conduct testing validation and deployment of discovery solutions in production environments

Engage with clients and stakeholders to gather requirements and provide regular status updates