Specialist - Architecture

LTM

🇮🇳 India

On-site

1 month ago

1 month ago

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QA Test Engineer

Years of Experience :5-8 Years

Primary Skills: MustHave

ServiceNow ITSM Processes Incident Problem Change Request Knowledge CMDB

Business Requirements Gathering

Process Mapping Business Process Modeling

Gap Analysis Solution Recommendation

Stakeholder Management Workshop Facilitation

User Story Creation Backlog Management

Agile Scrum Methodology

ServiceNow Platform Understanding

Functional Documentation BRDFSD Preparation

UAT Planning Business Validation

Data Foundation CMDB Understanding

Communication Presentation Skills

Secondary Skills GoodtoHave

ServiceNow RPA Intelligent Automation

Automation Opportunity Assessment

Flow Designer Understanding

ServiceNow Integration Concepts

Knowledge Management Processes

Reporting Performance Analytics

Business Process Reengineering

Virtual Agent Conversational AI Awareness

Service Catalog Request Fulfillment

Change Management Adoption

Process Governance

AIGenAI Use Cases in ServiceNow

ITIL v4 Framework

Workshop Facilitation

Release Deployment Lifecycle Knowledge

Specialist - Architecture · LTM