Spanish Desk_Valueonshore

· We are seeking a detail-oriented and customer-focused O2C (Order-to-Cash) Executive – Spanish Specialist to join our Finance Operations team.
· The ideal candidate will have hands-on experience in the Order-to-Cash process, customer billing, and accounts receivable, along with strong Microsoft Excel skills and a basic understanding of accounting principles.
· Fluency in Spanish is mandatory to support communication with Spanish-speaking customers and business stakeholders.

Key Responsibilities:

· Manage end-to-end Order-to-Cash (O2C) activities, including order processing, invoicing, billing, and payment tracking.
· Generate and process customer invoices accurately and ensure timely billing.
· Resolve billing discrepancies and customer queries by coordinating with internal teams.
· Monitor customer accounts and assist in accounts receivable and collections activities.
· Perform account reconciliations and maintain accurate financial records.
· Prepare reports, analyze billing data, and generate MIS using Microsoft Excel.
· Ensure adherence to company policies, accounting standards, and internal controls.
· Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction.
· Communicate effectively with Spanish-speaking customers and stakeholders via email and phone.

Required Skills & Qualifications:
· Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related discipline.
· 1–4 years of experience in Order-to-Cash (O2C), Accounts Receivable, Customer Billing, or Finance Operations.
· Good understanding of the O2C lifecycle and customer billing processes.
· Strong proficiency in Microsoft Excel (VLOOKUP, XLOOKUP, Pivot Tables, formulas, and data analysis).
· Basic accounting knowledge, particularly in Accounts Receivable and reconciliations.
· Fluency in Spanish (written and verbal) is mandatory.
· Strong communication, analytical, and problem-solving skills.
· Ability to work effectively in a fast-paced, deadline-driven environment.
· Willingness to work the 06:00 PM – 03:00 AM shift.

Preferred Skills:
· Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
· Prior experience in a Shared Services Centre (SSC), Global Capability Centre (GCC), or Telecom environment.
​​ Knowledge of invoice dispute resolution and customer account management.

Key Competencies:

· Attention to Detail
· Customer Focus
· Analytical Thinking
· Problem Solving
· Time Management
· Team Collaboration
· Process Improvement Mindset

Additional Information:

· Work Location: Sector 54, Gurugram.

· Work Schedule: 5 Days' Work from Office.

· Shift Timing: 06:00 PM – 03:00 AM (Night Shift).

· Night Allowance: ₹500 per night worked.

· Transportation: No cab facility will be provided. Candidates should be able to arrange their own commute to and from the office.