Service Delivery Coordinator

AtJohnsonControls,we'reshapingthefutureofintelligent,healthy,andsustainablebuildings.

As a global leader in smart building technologies, HVAC, fire, security, energy efficiency, and decarbonisationsolutions,wehelpcustomersoptimiseenergyuse,reducecarbonemissions,andimproveoperationalperformanceacrossindustriesincludingdatacentres,healthcare,pharmaceuticals,advancedmanufacturing,andhighereducation.

With more than 140 yearsofinnovationandindustryleadership,JohnsonControlscombinesadvancedtechnology,lifecycleservices,andoneoftheindustry'slargestfieldservicenetworkstodeliverexceptionaloutcomesforcustomersaroundtheworld.

AbouttheRole

Weareseekingahighlyorganisedandcustomer-focusedServiceDeliveryCoordinatortoplayakeyroleintheday-to-daydeliveryofourserviceoperations.

This position is ideal for someone with experience coordinating field service activities, managing customer expectations, and driving workflow efficiency in a fast-paced environment.Whilethisisnotapeoplemanagementrole,youwillberesponsibleforcoordinatingservicedeliveryactivities,ensuringtechniciansareeffectivelyscheduled,customersarekeptinformed,andserviceoutcomesaredeliveredontimeandwithinbudget.

KeyResponsibilities

• Coordinatetheend-to-enddeliveryofserviceactivitiesacrossaportfolioofcustomeraccounts.

• Raise,assign,andscheduleworkorderstotechniciansandsubcontractors.

• Maintainregularcommunicationwithcustomersregardingserviceprogress,updates,andresolutions.

• Monitorworkinprogresstoensureservicecommitmentsanddeadlinesareachieved.

• Ensurecompletedworkordersareaccuratelyclosed,costed,andinvoicedinatimelymanner.

• Trackmaintenanceactivitiesandensureallassociateddocumentationiscompleteandprovidedtorelevantstakeholders.

• Managecustomerescalationsanddriveissuesthroughtoresolution.

• Raiseandissuepurchaseordersforparts,materials,andsubcontractorservices.

• SupportoperationalteamsincludingServiceTeamManagers,BranchManagers,Technicians,andtheServiceDeliveryTeamLeader.

• Coordinatetechnicianandapprenticeonboardingactivities.

• PartnerwithAccountsPayableandAccountsReceivableteamstoresolveinvoiceandpaymentqueries.

• Identifyprocessimprovementsthatenhancecustomerexperience,operationalefficiency,andservicedeliveryperformance.

WhatYou'llBring

• Experienceinaservicecoordination,servicedelivery,operationssupport,dispatch,scheduling,orhigh-volumecustomerserviceenvironment.

• Provenabilitytomanagemultipleprioritiesandstakeholdersinafast-paced,KPI-drivenenvironment.

• Strongcustomerrelationshipandcommunicationskills,withtheabilitytoinfluenceandbuildtrustacrossalllevels.

• Exceptionalorganisationalskillsandattentiontodetail.

• HighproficiencywithMicrosoftOfficeapplications,includingOutlook,Word,andExcel.

• Aproactiveapproachtoproblem-solvingandcontinuousimprovement.

• Theabilitytoworkcollaborativelywithinahigh-performingteamwhilealsooperatingindependently.

• ExperiencewithservicemanagementsystemssuchasSMAX,Salesforce,SAP,orsimilarplatformsisadvantageousbutnotessential.

WhyJohnsonControls?

Join a global organisation that invests in its people, embraces innovation, and delivers solutions that make a meaningful impact oncustomersandcommunitiesworldwide.You'llbepartofacollaborativeteamenvironmentwhereyourcontributiondirectlyinfluencescustomersatisfactionandoperationalsuccess.

Diversity&Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Ourhigh-performancecultureenablesourpeopletoinnovate,grow,andthrive.Webelieveeveryemployeehasavoiceandplaysanimportantroleinshapingourculture,strengtheningourbusiness,andhelpingourcustomerssucceed.

Readytomakeanimpact?Applytoday.