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Billing Officer

šŸ‡µšŸ‡­ Philippines

CRM

Management

Finance

Sales

Excel

Billing Officer

from šŸ‡µšŸ‡­ Philippines

Position Summary

The Billing Officer is responsible for onboarding new customers, maintaining service data, and processing billing through systems like Emersion, Autotask and Xero. Ā The role also involves managing customer billing queries and ensuring vendor charges are accurate through regular reconciliation via our vendor reconciliation platform. Ā Attention to detail, strong system handling, and a proactive mindset are essential to ensure we deliver a smooth and accurate billing experience for both our customers and internal teams.


Job Details

  • Work setup: Work-from-home
  • Work Schedule: Monday ā€“ Friday, 6:00 AM to 3:00 PM (Manila Time)
  • Holidays: AU Holidays


Key Role Responsibilities

Customer onboarding & Service Setup

  • Accurately onboard new customers in Emersion or Autotask and update CRM record
  • Set up and maintain services, plans, pricing, and quantities
  • Ensure data consistency between CRM records and billing systems

Billing Management

  • Generate and issue monthly or one-off invoices through Emersion or Xero based on data in Autotask
  • Perform pre-billing validation and reconciliation to ensure billing accuracy and completeness.
  • Ensure monthly billing is accurate, complete, and on schedule
  • Update billing when services are added, removed, or cancelled in a timely manner

Customer Billing Support

  • Respond to customer billing queries in a timely and professional manner
  • Make necessary billing adjustments based on service changes or corrections
  • Work closely with internal teams to resolve customer issues

Collaboration & Reporting

  • Work closely with Operations, and Sales teams to ensure smooth workflows
  • Assist with reporting and maintain accurate billing and service documentation
  • Support ad-hoc billing, reconciliation, and finance projects as required

Experience & Competencies Required

  • Prior experience in billing, or a similar role
  • Strong attention to detail and high level of accuracy
  • Good understanding of billing systems and processes
  • Familiarity with tools likeXero,Emersion,Autotask, and vendor reconciliation platforms is a plus
  • Proficient in Excel
  • Proactive mindset with the ability to spot issues and suggest improvements
  • Strong communication skills both written and verbal
  • Willingness to learn
  • Ability to collaborate in a team environment
  • Ability to manage time effectively and meet regular deadlines


Nice to Have:Ā 

  • Previous experience in the Telco, IT, MSP industry
  • Understanding of Telco/IT/MSP billing models
by @maxrusakovic