Billing & Accounts Receivable Team Lead (Offshore)

Job Description 
Billing & Accounts Receivable Team Lead (Offshore) 

Position Summary 

The Billing & Accounts Receivable Team Lead (Offshore) supports the Accounting Manager – Billing & Revenue by leading day-to-day billing operations and providing technical leadership to the offshore Billing & Accounts Receivable team. This role is responsible for ensuring accurate and timely billing, Sales Order processing, billing adjustments, and operational support for the Company's Quote-to-Cash process. The position also serves as a backup for critical Billing & Revenue functions while driving standardization, quality, and continuous process improvements.  

Job Details 

Hybrid: 2 days onsite (Tuesday and Wednesday) and 3 days’ work from home (Monday, Thursday, Friday) 

Monday to Friday | 8:00 PM to 5:00 AM (Manila Time) 

*Following US Holidays 

Primary Responsibilities 

• Lead the day-to-day operations of the offshore Billing & Accounts Receivable team and serve as the primary point of contact for billing-related activities. 
• Prepare and review customer invoices to ensure timely, accurate, and complete billing. 
• Create and maintain Sales Orders and related billing records in NetSuite. 
• Monitor and manage the Billing inbox, ensuring timely responses to internal and external requests. 
• Prepare and process credit memos, billing adjustments, and rebills with appropriate approvals and supporting documentation. 
• Support customer account reconciliations and investigate billing discrepancies. 
• Assist with equipment billing, customer portal billing (e.g., Coupa), and other specialized billing activities as assigned. 
• Serve as backup for critical Billing & Revenue functions, including billing operations, Sales Order processing, and cash application. 
• Maintain billing documentation, standard operating procedures, and internal controls. 
• Identify opportunities to improve billing accuracy, automate processes, and enhance operational efficiency. 
• Support month-end close activities related to billing and Accounts Receivable. 

Leadership Responsibilities 

• Provide day-to-day guidance, coaching, and training to offshore Billing & Accounts Receivable staff. 
• Review work for accuracy, completeness, and compliance with established procedures. 
• Monitor workload, productivity, and service levels. 
• Support onboarding, cross-training, and continuous process improvement. 

Cross-Functional Partnerships 

• Accounting Manager – Billing & Revenue 
• Accounts Receivable & Collections Manager 
• Sales 
• Customer Success 
• Revenue Operations 

Qualifications 

• Bachelor's degree in Accounting, Finance, or a related field. 
• 8+ years of progressive Billing and Accounts Receivable experience, including experience leading or mentoring a team. 
• Hands-on experience with NetSuite and Salesforce is required. 
• Experience in a SaaS or recurring revenue environment preferred. 
• Advanced Microsoft Excel skills, including PivotTables, lookups, complex formulas, and data analysis. 
• Strong analytical, problem-solving, and organizational skills. 
• Proficiency in using AI tools to improve productivity, process efficiency, and data analysis. 
• Excellent communication skills and attention to detail. 

Key Performance Indicators 

• Billing accuracy and timeliness. 
• Sales Order accuracy. 
• Billing inbox response time. 
• Credit memo turnaround time. 
• Reduction in billing errors and rework. 
• Process improvements and SOP development. 
• Cross-training and backup readiness.