SNIP Office Assistant

Summary of Purpose:

Perform basic office duties while providing the highest level of client services.

Duties (Essential Functions):

Provide professional, compassionate, stellar customer services to all who visit, call, volunteer, donate or work for KHS.

• Promptly and courteously answer calls.
• Greet clients at the front desk.
• Respond to inquiries and schedule surgery appointments; ensure appropriate number of surgeries are scheduled per day.
• Perform animal check-in/check-out procedures including input of data into clinic software.
• Assist in supervision of clinic volunteers in front office.

Clean and organize clinic office and public areas.

• Maintain organization and cleanliness of office and public areas.
• Sort and deliver mail.

Other duties as assigned.

Qualifications

Qualifications/Requirements:

• Great interpersonal skills both in person and by phone with clients, staff and volunteers. 
• Ability to work independently with little direct supervision.
• Demonstrated attention to detail, and ability to process paperwork accurately and efficiently.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Humane attitude towards animals.
• Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances.
• Accept, support, and represent KHS core values, programs, policies, and procedures.
• Basic computer knowledge.
• Support the usage of approved AI tools when they can improve efficiency and reduce time spent on routine or administrative tasks while meeting quality, accuracy, confidentiality and professional standards.
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• Background Check required.

Physical, Psychosocial, and Cognitive Demands/ Working Environment

• Frequent bending, reaching, kneeling, walking, and standing regularly while performing job functions.
• Occasionally lifts, carries, or otherwise moves and positions objects weighing up to and exceeding 35 lbs.
• Includes extended periods of sitting, talking and listening.
• Includes working in an indoor desk environment as well as working with animals in a kennel/shelter setting with potential for exposure to allergens (including but not limited to pet dander, dust, peanut butter), and zoonotic diseases (diseases transferred from animals to humans).
• Exposure to chemicals.
• Exposure to loud noise.
• Exposure to emotional circumstances.
• Fast-paced environment.