Document Production Team Leader - Legal Sector
Smart Pa
🇿🇦 South Africa
Remote
21 hours ago
- Excel
- PowerPoint
- Outlook
- DocuSign
- SAST
21 hours ago
Team Leadership
- Lead, coach and support a team of document production specialists, setting clear expectations and performance standardsÂ
- Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development
- Provide hands-on support with complex or high-risk document production tasks as requiredÂ
- Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levelsÂ
- Maintain the highest standards of accuracy, output, and turnaround across all document production work
- Act as the first point of escalation for workflow challenges, quality concerns, or client expectationsÂ
- Provide hands-on support with complex document productionÂ
- Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs)Â
- Champion best practice and support the adoption of new technology and tools
- Monitor productivity, quality, and team performance; investigate errors and addressing issues constructivelyÂ
- Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes
- Maintain clear process documentation and encourage knowledge sharing across the team
- Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed.Â
- Build and maintain strong day-to-day relationship with the client
- Support with service reviews, contributing to positive client outcomes and long-term partnerships
- Has proven ability to lead, coach and develop a team in a high-standards, client-focused environmentÂ
- Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy
- Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels
- Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomesÂ
- Has high attention to detail and commitment to accuracy across all document production work
- Has strong problem-solving and decision-making skills, including handling escalations effectivelyÂ
- Has the ability to monitor team performance, provide constructive feedback, and support continuous learning
- Is comfortable with adopting new technology and tools
- Minimum of 3+ years' experience in a document production and formatting role in a law firm
- Minimum of 2+ years' team management experience
- Demonstrated experience producing, formatting, updating and quality checking complex documents, including advanced Word function (styles, templates, tracked changes, formatting)
- Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software
- Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail
- Proven track record of building constructive working relationships and collaborating effectively within a team
- Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required
- Competitive salaries
- Full time, remote work
- Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)
- 33 days holiday: because rest fuels greatness
- Department incentives
- Employee Assistant ProgrammeÂ
Document Production Team Leader - Legal Sector · Smart Pa