Director, Group AI, Consumer Group

Role:Director, Group AI, Consumer Group

Base Location:Osterley

Band:8

Reporting to:MD, Group AI

Department Overview: 

The Group AI team owns Sky’s enterprise-wide AI ambition,strategy and roadmap to deliver meaningful business value. The team works closely with senior stakeholders across Sky to embed AI into the fabric of how the businessoperates, manages key external AIpartnerships and ensures alignment with Comcast/NBCU. 

The Role: 

The Group AI Director, Consumer Groupwillpartner with senior leaders across Sky’s Consumer Group to shape anddefine their AI strategy,identifyingthe highest-value AI opportunities across ourgo to market, commercial,customerexperience, customerserviceand operationspriorities. The role will turn business ambition into practical AI roadmaps, mobilise cross-functional teams and ensures AI is adopted responsibly, effectively and at pace to improveourcustomer experience, colleagueproductivity and business performance. 

Whatyou’ll do: 

Own the AI partnership with Consumer Group, working withtheir leadership team to translate strategic priorities into a clear portfolio of AI opportunities, deliveryplans and measurable outcomes. 

Consumer Group AI Strategy & Portfolio 

• Partner with Consumer Group leadership to define where AI can create the greatest value acrossgo to market, commercial, customer experienceand operations. 

• Build andmaintain a prioritised AI roadmap for Consumer Group, balancing quick wins with larger strategic opportunities and ensuring clear ownership,sequencing and value cases. 

• Shape high-impact AI use cases from idea topilot todelivery, working with business, data, product, technology, legal and risk teams to move from exploration to scaled adoption. 

• Ensure Consumer Group AI activity is aligned to the Group AI strategy, common platforms, responsible AIprinciples and Comcast/NBCU opportunities where relevant. 

• Bring external perspective, partner insight and emerging AI capability into Consumer Group toidentify new opportunities and keep Sky focused on what will make the biggest difference. 

Adoption & Value Realisation 

• Mobilise cross-functional teams to deliver priority AI initiatives, removing blockers and creating the conditions for pace,quality and responsible delivery. 

• Drive adoption of AI-enabled ways of working across Consumer Group, helping teams move from pilots and experimentation to repeatable, embedded business change. 

• Work closely with the business and finance to define and track the value of AI initiatives, using data,feedback and operational insight todemonstrate impact and continuously improve delivery. 

• Partner with teams across Group AI, Data, Technology and Product to ensure Consumer GroupAIuse cases have the right foundations, tooling,governance and delivery support. 

Leadership & Influence 

• Act as a trusted strategic partner to senior Consumer Group leaders, combining commercial understanding, AIexpertise and practical delivery judgement. 

• Influence senior stakeholders across multiple functions, aligning priorities, investmentchoices and delivery trade-offs around the highest-value opportunities. 

• Build and lead a high-performing team that thrives in a dynamic, fast-paced environment and brings clarity,momentum and accountability to complex work. 

Minimum Requirements: 

• Significant experience partnering with executive-level business leaders to shape and deliver strategic transformation, digital, data or AI-enabled change in a complex commercial environment. 

• A strong understanding of the evolving AI landscape ingo to market, commercial, customer experience, customerserviceand operationspriorities, with a passion for researching emerging technologies, competitoractivity and market developments.  

• Strong commercial judgement and understanding of consumer-facing businesses, with the ability toidentify where AI can improve customer outcomes, growth,efficiency and colleague productivity. 

• Proven experience designing and leading structured experimentation,pilots or innovation programmes.  

• Proven ability to translate complex or technical topics into clear business narratives, executive-level recommendations, deliveryplans and measurable outcomes. 

• Experience leading complex, cross-functional programmes with the structure, clarity and pace needed to align multiple stakeholders, managetrade-offs and deliver impact. 

• Experience using data,insight and feedback to prioritise opportunities, measure adoption anddemonstrate progress against business outcomes. 

What you’ll bring:   

Communication & Stakeholder Skills 

• Exceptional written and verbal communication skills 

• Proven success partnering withinternal and externalsenior stakeholders, influencing decision‑making and aligning cross‑functional groups 

• A collaborative, pragmatic style that builds trust quickly 

• Comfortable operating in ambiguity, creating clarity through structured thinking, prioritisation and evidence-led decision making. 

Leadership Behaviours 

• Ability to develop and inspire high‑performing teams 

• Comfortable operating in a fast‑paced, constantly evolving environment 

• Highly accountable with a bias for action and strong commercial judgement 

Success Measures: 

• A clear, prioritised Consumer Group AI roadmap aligned to business strategy, Group AI priorities and measurable value. 

• High-impact AI use cases progressed from idea to delivery, with evidence of adoption,scale and business impact. 

• Stronger senior stakeholder confidence in how AI can support Consumer Group priorities and better alignment around investment and delivery choices. 

• Responsible, well-governed AI delivery embedded into Consumer Group ways of working, with clear ownership and repeatable delivery patterns. 

• A high-performing team and partner network that brings pace,clarity and accountability to Consumer Group AI delivery. 

 How you'll work:  

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work.You'll find out more about what this means for this role during the recruitment process. 

Your office base:  

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, EalingBroadway and South Ealing tube stations.There’s also plenty of bike shelters and showers.  

On campus,you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.