Manager Self Pay Bad Debt

Job Description:

Manages the daily operations of the Self Pay and Bad Debt department for Peaks region. This involves managing a team of supervisors and a team of remote caregivers who answer patient inquiries regarding all aspects of our billing processes. This team’s role is to help patients understand their financial responsibility and collect on outstanding balances or connect patients with resources to aid in the resolution of these balances. This individual must create a high performing team in a fast-paced telephony environment to support a high level of patient satisfaction consistent with the organization’s mission.

Essential Functions

• Oversee daily operations of the Self Pay and Bad Debt department.
• Hire, develop and retain supervisors and caregivers. 
• Provide coaching and feedback to improve performance and recognize accomplishments.
• Leverage a complex telephony tool to optimize collection performance.
• Provide support to ensure that the team is engaged and has the tools necessary to perform their job functions effectively.
• Resolve complex patient escalations by working with teams across the organization.
• Establish goals/KPIs and monitor performance taking corrective action as necessary.
• Identify process opportunities and initiate process improvements by analyzing departmental data and assessing patient satisfaction.

Skills

• People Management
• Communication
• Process and Change Management
• Team Building
• Revenue Cycle Knowledge
• Collections
• In-depth knowledge of applicable laws and regulations
• Customer Service
• Facilitation
• Leadership

Minimum Qualifications

• Managerial experience in hospital collections or equivalent in other industry
• Bachelor’s degree or equivalent experience in a healthcare field
• Demonstrated interpersonal skills in a collaborative work environment.
• Track record of problem solving in a complex organization.

Preferred Qualifications

• Experience in a revenue cycle operation utilizing Epic.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$33.51 - $51.73

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packagehere.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job applicationexperience. HiredScore helps match your skills and experiences to the best jobs for you.While HiredScore assists in reviewing applications, all final decisions are madeby Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.