Scheduler - Vanderbilt Home Care Services

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

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Position Hours

• Monday through Friday
• 8:00am - 4:30pm
  
  

Department Summary

Vanderbilt Home Care provides high-quality, patient-centered care in the comfort of patients’ homes across Middle Tennessee. Licensed nurses, therapists, and other healthcare professionals work under the direction of physicians to deliver skilled clinical care, medication management, rehabilitation services, assistance with daily living activities, and ongoing emotional support. Serving patients across multiple counties, the team is committed to helping individuals maintain independence while receiving compassionate, personalized care in a familiar environment. Vanderbilt Home Care is recognized for its highly skilled clinicians, evidence-based treatments, advanced care technologies, and commitment to quality and safety, including accreditation through the Community Health Accreditation Program (CHAP). As part of Vanderbilt Health, team members have the opportunity to deliver meaningful care while supporting patients throughout their healthcare journey at home.

KEY RESPONSIBILITIES • Planning and Managing Work • Optimizes scheduling access to clinical services • Schedules visits for clinician and patients in collaboration with supervisor • Assesses and reports problems with availability, barriers to access • Works to assure optimum use of resources, providers. • Schedules patients into the correct visit type for the correct orders • Utilizes scheduling criteria as appropriate, and exhibits initiative to problem-solve if no specific criteria exist or if caller requires an exception to the standard. • Performs clerical duties to support scheduling function • Provides support and necessary information to clinicians and patients regarding scheduling • Contacts appropriate sources for emergencies in a timely and efficient manner • Performs designated office duties • Maintains a thorough knowledge of policies and procedures • Recommends/defines & documents office processes (filing systems, office procedures, and workflow) • Runs database queries and reports and updates database as necessary • Maintains smooth workflow, manages multiple projects, sets priorities and meets critical deadlines by utilizing excellent organizational skills • Answer questions and effectively communicates reasoning behind them • Demonstrates phone service etiquette • PROBLEM SOLVING • Receives ands screen calls relating to problems that may arise due to scheduling changes i.e. date changes, canceling due to Physician appointment • Addresses emergent and urgent calls in collaboration with supervisor • Assures patient, caregivers and providers get the information related to visits • Shares gained knowledge with co-workers and supervisor • Understands medical terminology well enough to discern needs of caller • In collaboration with supervisor responds to more complex inquiries requiring considerable judgment and tact • Communication and Collaboration • Identifies and communicates pertinent information with the healthcare team, patients, and caregivers • Acts as a liaison among team members • CONTINUOUS LEARNING • Participates in continuing education activities and obtains a minimum of 4 hours per year • Participates in CQI process • Identifies learning needs and seeks development opportunities • Sets annual goals and strives to achieve them • Team/Organization • Functions as an integral member of team • Participates in staff orientation • Adheres to and promotes VHCS Mission and Vision • Attends/participates in team, agency and committee meetings, including agency and discipline-specific Unit Boards utilizing the Shared Governance Model • Strives to meet organizational service, satisfaction and financial goals • Represents VHCS on committees, etc. outside the agency, as applicable TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

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This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.